Lease Administration Manager - Training & Development

Job Description

Job DescriptionDescription:

Location: Chennai, India (Hybrid: 3 Days In-Office, 2 Days Remote)

Shift Timing: 4:30 PM – 1:30 AM IST

We are seeking a dynamic and experienced Lease Administration Manager – Training & Development to lead our training initiatives, improve operational excellence, and enhance client satisfaction. This role will be pivotal in training teams, developing standardized operating procedures (SOPs), setting and monitoring Key Performance Indicators (KPIs) for client accounts, and driving client retention efforts. The ideal candidate will bring strong leadership, training expertise, and lease administration knowledge to inspire teams and ensure the delivery of exceptional service.

Requirements:

Training & Development

• Design, implement, and oversee comprehensive training programs for all levels of lease administration staff.
• Conduct training needs analysis to identify skill gaps and create tailored training modules.
• Develop and deliver onboarding programs to accelerate the productivity of new hires.
• Organize regular workshops, refresher courses, and continuous learning opportunities for professional development.
• Create and maintain a knowledge repository of best practices, industry updates, and client-specific procedures.

Standard Operating Procedures (SOPs)

• Develop and document SOPs for all processes related to lease administration, ensuring consistency and compliance across teams.
• Conduct regular reviews of SOPs to incorporate process improvements and changes in client requirements.
• Collaborate with the Quality Assurance team to ensure adherence to SOPs.

Key Performance Indicators (KPIs)

• Define, track, and report KPIs to measure team performance and client satisfaction.
• Partner with account managers to tailor KPIs for individual clients, aligning with their business goals.
• Provide actionable insights from KPI data to improve processes and enhance team efficiency.

Leadership & Client Retention

• Lead, mentor, and support the training team and lease administration staff to achieve high-performance standards.
• Foster a culture of continuous improvement and professional growth within the team.
• Collaborate with client relationship managers to identify opportunities for value-added services and client retention strategies.
• Address training-related escalations to ensure seamless service delivery and client satisfaction.

Cross-Functional Collaboration

• Work closely with other departments, such as Quality Assurance, Accounting, and Client Services, to align training programs with organizational goals.
• Act as the primary liaison for internal teams on training and development matters.

Qualifications

• Bachelor’s degree in Business Administration, Real Estate, or a related field; advanced degree preferred.
• Minimum of 5 years of experience in lease administration, with at least 2 years in a leadership role.
• Proven experience in designing and delivering training programs.
• Strong understanding of lease administration processes, including abstraction, reconciliations, and compliance.
• Excellent leadership, communication, and organizational skills.
• Proficiency in tools like Microsoft Office and lease management software; experience with Lucernex is a plus.
• Ability to work in a hybrid work model with in-office presence 3 days per week.

Key Attributes

• Strategic thinker with a problem-solving mindset.
• Detail-oriented and highly organized.
• Strong interpersonal skills to engage and inspire diverse teams.
• Client-focused with a commitment to delivering high-quality service.