Job Description
Job Description
Job Title: Coach Supervisor
Job Summary:
CASES' youth programs aim to help New York City's systems-impacted young people to lead productive lives. Our approach is distinguished by individualized case management, evidence-based programming, and group activities that build positive peer associations. For many, this is the first time in their lives that they are participating in activities that help them set personal goals and develop the skills they need to reach them.
Fair Futures is a youth-led advocacy movement and coalition of 100+ organizations advocating for young people who are system-involved in New York City to have access to the individualized support they need to achieve their potential. Fair Futures is also a comprehensive model that includes a middle school program that prepares students for success in high school and a coaching program where young people ages 13+ are matched with a full-time, professionally trained Coach. Coaches provide emotional support to young people, believe in them, and help them with their academic, career development, housing, and life goals.
As a Fair Futures Coach Supervisor, you will:
- Be part of this successful, innovative, and collaborative movement that is changing the landscape of child welfare and juvenile justice.
- Join a close community of over 500 Fair Futures passionate professionals across 30 organizations that has a strength-based, celebratory, and youth-centered culture.
- Provide support to Coaches who will make an immediate impact in the lives of young people by helping them carve out a pathway to success in life, as they define it.
- Receive significant professional development supports from the Center for Fair Futures, including quality trainings and workshops on every topic you will need to succeed as a Coach Supervisor, unlimited 1:1 support in any area, 1:1 professional coaching to help YOU with your goals, and access to a learning community for Fair Futures leaders across agencies where you can share best practices, challenges, build your network, and be celebrated.
The overall goals of the Fair Futures program model are to help young people:
- Build trusting relationships and a network of positive adult and peer supports.
- Prepare for and graduate from high school.
- Connect to and persist in post-secondary settings.
- Engage in career exploration and career development experiences in line with their interests to help them eventually navigate onto a living wage career pathway.
- Access and maintain stable, affordable housing if they are exiting foster care and gain independent living and life skills.
As a full-time employee of CASES you will also be a key part of CASES' MAAP program.
MAAP (Mentoring and Advocacy Program) is an individualized, strength- and advocacy-based wraparound support services program provided by mentors who work individually with youth up to 20 hours per week based on needs of each youth for 6 months. Fair Futures Coaches will engage with youth during their time with MAAP and will ramp up formal coaching support after the 6-month MAAP program concludes, sticking with young people through age 21.
The Supervisor’s overall job is to help create a strength-based, trauma-informed environment and provide ongoing management, direction, and support to up to 4-5 Coaches in building relationships with young people and helping them progress towards their goals. To achieve this, Coach Supervisors perform a variety of supervision and management daily duties. However, the work changes often according to the needs of the young people served by the Coach Supervisor’s team.
Shift Hours: This position is full-time Monday - Friday from 10:00 AM – 6:00 PM with flexibility required to be responsive to youth and coach needs (occasionally picking up phone calls in PM, etc.)
Salary: The salary range for this role is $65,000 – $70,000 per year
Location: Work will be conducted remotely, in the community (primarily Manhattan and the Bronx, and across NYC), and with some in-office reporting responsibilities at 4 West 125th Street. Some travel across offices will be expected for trainings, department meetings, etc.
Workplace Flexibility: Flexible - Staff have flexibility to complete their workday from home or another suitable space, typically after reporting to the office and/or engaging in field or community-based work.
Responsibilities/Essential Duties:
Model Behavior:
The Supervisor should build trusting relationships with Coaches, as Coaches do with young people, and model a strength-based approach in their work.
Coach and Support Coaches in their work with young people:
- Support Coaches in their efforts to build authentic, trusting relationships with young people, including sharing effective engagement techniques.
- Support Coaches in building relationships with the young people’s families and other key adults in their lives.
- Guide Coaches to use Motivational Interviewing techniques and the Fair Futures Coaching Language framework to develop and follow action plans with young people.
- Support Coaches with the academic and career development goal-setting process, including walking through how to use the process maps and dashboards, and selecting goals based on that young person’s situation in the online platform.
- Help Coaches navigate the DOE and other systems, as needed.
- Help Coaches prevent and navigate crises, as they arise.
Coach Supervision:
- Supervisors monitor the progress Coaches are making with young people through regular supervision sessions (typically weekly) and ensure Coaches are taking appropriate steps to help young people progress and plan for the next step on their journey.
- To prepare for supervision, the Supervisor should review key data in advance (including any progress notes, new academic data, and goals/steps completed over the last week). During the session, the Supervisor can debrief with Coaches on the status of their relationship with young people, any crisis situations, goal-setting progress, etc.
Provide Professional Development to Coaches:
- Acknowledge and celebrate Coaches’ strengths and progress.
- Identify areas for growth.
- Provide appropriate skill development opportunities.
- Conduct team meetings with Coaches and facilitate relevant conversations, such as:
- Best-practice engagement and coaching techniques.
- Shared challenges across the team.
- Upcoming events, training, and/or group activities.
Report to the Director:
The Supervisor will also meet with the Program Director regularly to receive supervision. During this session, the Supervisor can provide an overview on Coach progress, raise any concerns, and request assistance in any areas.
Other key responsibilities include:
- Meeting with young people and assigning Coaches.
- Holding consistent, formal supervision with Coaches and Specialists.
- Matching young people to new Coaches, as needed.
- Working collaboratively with other professionals, such as staff, school administrators, guidance counselors, etc., as needed.
- Participating in all Coach hiring.
- Working collaboratively with other staff and system providers driving towards similar goals in a coordinated fashion.
- Helping staff facilitate peer groups, which can focus on skills such as healthy communication, positive peer relationships, dealing with peer pressure, and service learning.
- Working with the Program Director to conduct outreach to outside community agencies and provide direction to all program staff.
- Ensuring that administrative and financial procedures are in place.
- Help ensure we maintain a safe working environment by reporting any hazards or unsafe conditions, e.g., liquid spill in hallway, to the appropriate facilities staff member or supervisor.
What We Are Looking For:
Must have a proven track record of successfully leading a team or teams, fostering a healthy workplace culture, and evidence of positive programmatic impact.
Candidates need to meet the following minimum qualifications:
- 2+ years of supervisory experience.
- Bachelor’s degree: AND/OR a “credible messenger” (has a background in foster care, criminal legal system, or other systems-involvement), with some post-secondary experience (e.g., some college), with significant experience (4+ years) working with young people in a professional, paid role.
- Ability to form collaborative, working relationships with parents/families, school and agency staff.
- Ability to troubleshoot, advocate, and navigate obstacles where there is not always a clear-cut pathway.
- Experience reading reports related to programmatic data, including the competency to use a data reporting platform.
- Ability to work some evening and weekend hours as needed is expected.
- Strong time-management, organizational skills, and attention to detail.
- Strong written and verbal communication skills.
Preferred Skills:
- Lived experience is a major plus!
Physical Requirement(s):
- Ability to participate in in-person and virtual Teams meetings.
- Ability to meet youth and families in their homes and schools.
- Ability to accompany youth and coach team on outings to cultural institutions, movie screenings, colleges, etc. via public transit or passenger van.
Employee Benefits:
CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:
- Medical
- Dental
- Vision
- Vacation and Paid Time Off – starting at 25 days-off annually
- 12 Paid Holidays per year
- Retirement 403b Competitive matching up to 6%
- Employee Referral Program
- Visit www.cases.org/careers/ to learn more about benefits offered by the CASES
Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position you feel you are qualified for.
CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.
This position is full-time Monday - Friday from 10:00 AM – 6:00 PM
35 hours per week