Job Description
Job Description
TITLE: LEARNING AND DEVELOPMENT MANAGER
Job Summary:
Company X is seeking a mission-aligned and strategic Learning and Development Manager to build and lead a training and values-based development program from the ground up. This role is critical to supporting our employees and program participants—many of whom face systemic barriers to employment, including prior incarceration, limited formal education, and housing insecurity—with skills training, leadership development, and cultural alignment.
This position also plays a central role in providing job-readiness and skills-based training to participants preparing for or entering the workforce, particularly in retail, customer service, and other entry-level employment pathways. The incumbent will have access to Company X’s state-of-the-art training facilities and a wide range of instructional resources to ensure consistent, high-impact delivery.
Key Responsibilities:
- Develop and implement an organization-wide L&D strategy aligned with Company X’s mission, values, and growth goals.
- Design and deliver trauma-informed, culturally responsive, and accessible training experiences tailored to frontline staff, managers, and program participants.
- Develop and lead a leadership development program for high-potential/performing middle managers annually, including building a vetting and selection process to identify eligible participants.
- Manage and develop team of Leadership and Development staff providing both hard and soft skills.
- Build onboarding, career progression, customer service, and job-readiness training frameworks that meet the needs of GWSV’s diverse workforce.
- Collaborate across HR, operations, mission services, and executive leadership to ensure training priorities align with organizational goals.
- Champion core values—honesty, respect, ownership, and empowerment—through every touchpoint in the learning journey.
- Manage the Learning Management System (LMS) to facilitate program delivery and monitor user engagement and progress.
- Establish KPIs and feedback mechanisms to measure training effectiveness and support continuous improvement.
- Coordinate with external partners, consultants, and other Company affiliates to enhance the quality and scope of training offerings.
- Mentor and support internal training staff and foster a culture of lifelong learning across the organization.
Qualifications:
- Bachelor’s degree in Human Resources, Education, Organizational Development, Nonprofit Management, or related field (Master’s preferred).
- 5+ years of progressive experience in learning and development, workforce development, or adult education.
- Demonstrated experience working with individuals facing employment barriers, such as those with limited education, re-entry histories, or housing insecurity.
- Proven success designing and delivering engaging training in multiple formats (in person, digital, hybrid).
- Strong communication, facilitation, and interpersonal skills; highly emotionally intelligent and culturally aware.
- Ability to build trust and alignment across diverse teams and organizational levels.
- Experience in a nonprofit, social enterprise, or high-turnover service industry like retail. (preferred)
- Knowledge of trauma-informed care and values-based leadership. (preferred)
- Hands-on experience with LMS platforms and training metrics. (preferred)
- Formal certification in learning and development (e.g., ATD, CPLP, SHRM-CP) is a plus.
- Passion for creating equitable pathways to employment and growth.
- Manage training budgets, ensuring alignment with program priorities and cost effectiveness. (preferred)
Company DescriptionAbout The Rockridge Group:
TRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:
Collaborate. We partner with you to understand the unique needs of your business before we propose a solution.
Strategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.
Engage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.
With over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.
Company Description
About The Rockridge Group:\r\n\r\nTRG is a privately held Limited Liability Company committed to connecting businesses with job seekers. We deliver high quality contingent personnel to our clients using our 3-step collaborative engagement model:\r\nCollaborate. We partner with you to understand the unique needs of your business before we propose a solution.\r\nStrategize. Based on your goals and staffing challenges, we develop high impact solutions designed for your industry.\r\nEngage. We work with your team before, during, and after every engagement to deliver 100% satisfaction.\r\nWith over ten (10) years experience in the resource solutions sector, principals Greg Donner [link to bio] and Ronald Lom [link to bio] leverage the power of strategic partnership to create a powerful staffing model that improves your quality of hire.