Job Description
Job DescriptionFinancial Aid Counselor. This position reports to the Director of Financial Aid. The successful candidate will have excellent communication skills, the ability to work independently, as well as work within a team environment.
Primary responsibilities include packaging students, providing accurate and effective counseling regarding financial aid eligibility to incoming students and their families in completing the financial aid process; assisting in the administration of financial aid programs.
Responsibilities:
- Provide financial aid counseling to students and parents regarding all aspects of financial aid
- Provide and promote excellent customer service to students and parents
- Monitor and respond to emails and phone calls to the office
- Manage electronic document retrieval processes including updating student records
- Assist with technical review of all financial aid applications and preparation of student files
- Assist with verification and resolution of conflicting information
- Assist in requesting additional documentation upon review of files
- Act as liaison between Admissions and student service departments, EOF, TRIO, Student Success
- Assist in ensuring regulatory compliance in all areas of financial aid, including federal, state, and institutional policies and procedures
- Participate in regular training and professional organizations to keep abreast of new information and program changes to be implemented
- Attend weekend and evening student events throughout the Academic Year, as needed
- Perform other duties as assigned by Director
Qualifications:
- Bachelors degree preferred
- One to two years of experience in higher education or financial services
- Excellent communication, organizational, and interpersonal skills
- Time management; ability to cope with multiple interruptions and work under pressure of deadlines; attention to detail
- Self-motivated
- Excellent office skills including Microsoft Office Suite
- Willingness to learn new skills
** MUST BE US WORK AUTHORIZED **