Overnight Lodging Coordinator

Job Description

Job Description

JOB DESCRIPTION

Overnight Lodging Coordinator

Reports To: Overnight Supervisor
Job Type: Full-Time

GENERAL DESCRIPTION

At Corporate Hospitality Services, is seeking a dependable and detail-oriented Overnight Lodging Coordinator to manage after-hours lodging and front desk operations. The ideal candidate will possess excellent communication, organizational, and problem-solving skills, ensuring client needs are met efficiently and overnight operations run smoothly.

RESPONSIBILITIES AND DUTIES

• Answer and screen incoming calls with professionalism and efficiency
• Accurately gather information and enter data into the queue system
• Monitor and respond to reservation and lodging emails, assigning tasks appropriately
• Book lodging accommodations accurately and promptly
• Liaise with hotels to update or resolve issues with reservations on behalf of clients
• Communicate with clients regarding updates or issues reported by hotels
• Negotiate and confirm hotel rates to maximize client savings
• Review entries in Salesforce to avoid duplicate bookings
• Inform clients about hotel policies that may incur additional charges (e.g., cancellations, parking fees)
• Escalate unresolved issues or delays to the Overnight Supervisor
• Address and resolve client complaints related to CHH facilities
• Complete nightly check-in call lists and document all interactions thoroughly in Salesforce

EXPERIENCE

• Overnight Lodging Coordinator: 5 years (Required)
• Hospitality Industry: 1 year a Plus
• Customer Service
• Multitasker
• Able to work well under pressure
• Team player with positive attitude

Schedule: Overnight shift

COMPENSATION AND BENEFITS (AFTER 90 DAYS)

• Dental Insurance
• Health insurance
• Vision Insurance
• PTO
• After 1 year of dedicated service, the employer will provide comprehensive coverage for allied medical expenses at no cost to the employee

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