Job Description
Job Description
As one of the great gardens of the world located just 30 miles outside of Philadelphia, Longwood Gardens is rooted in a steadfast mission of bringing joy and inspiration to everyone through the beauty of nature, conservation, and learning. Across our many departments, each and every staff member creates the magic that makes our Gardens distinctive. Our team of dynamic professionals is what sets us apart, and our spirit of legacy, innovation, and opportunity is what guides us. While beauty is our heart, our people are our soul.
Longwood Gardens seeks part-time Guest Admissions Representatives to help deliver genuine first and last impressions to our guests in our Visitor Center. Responsibilities include:
- Renting mobility equipment, working at our Guest Services Desk, and scanning tickets at access points
- Ticketing and member services, including selling admission tickets, memberships, and special events tickets
- Communicating pertinent information to our guests regarding current displays, exhibits, and shows
- Working in a high-volume contact center answering calls, emails, and chats
- Booking group visits, continuing education courses, and K-12 reservations
- Addressing guest concerns and providing effective solutions
The schedule varies and requires working a minimum average of 20 hours per week including evenings, weekends, and holidays.
The ideal candidate will possess:
- Exceptional customer service skills
- Strong written and verbal communication skills
- Ability to work standing and sitting for long periods of time and in varying weather conditions
- Knowledge of POS, Microsoft Office, and computer applications
- Call Center or Box Office experience is a plus
Longwood Gardens is committed to nurturing a diverse and inclusive environment that celebrates the complexities and differences of all living things. We welcome and respect diverse backgrounds, life experiences, and perspectives. Diversity creates a more beautiful world, sparks innovation, and unites us.