Job Description
Job Description The Skills Coach works under the supervision and direction of their Supervisor. The Skills Coach provides in-home and community-based family services, including crisis intervention, counseling, skill building, and advocacy. Maintains a flexible work schedule of 40 hours a week.
Essential Functions: II. Conduct interventions that are consistent with the agency service model (values, beliefs, structure and practices) and with DCS Service Standards, including but not limited to:
- Schedule and complete client intake with face-to-face contact with the family within 48 hours of referral.
- Provide 24 hour crisis intake, intervention, and consultation seven days a week provided primarily in the family's home. Limited services may also be provided at a community site.
- Provide ongoing risk assessment and monitoring family/parental progress.
- Provide services that are time-limited and focused on limited objectives derived directly from the established DCS/Probation case plan or Informal Adjustment.
- Provide services that include development of short and long-term family goals with measurable outcomes that are consistent with the DCS case plan.
- Provide services that are family centered and child focused. They are to include intensive in-home skill building and must include after-care linkage.
- Services include providing monthly progress reports; requested supportive documentation such as case notes, social summaries, etc.; and requested testimony and/or court appearances including hearings and/or appeals; case conferences/staffing. Monthly reports are due to your supervisor by the 1st of each month following the month. Completion of EON and NCFAS information within 2 weeks of Intake.
- Services will be conducted with behavior and language that demonstrates respect for sociocultural values, personal goals, life style choices, and complex family interactions and be delivered in a neutral-valued culturally-competent manner.
- Services will be provided within the context of the DCS practice model or Probation plan with involvement in Child and Family Team (CFT) meetings if invited. A treatment plan will be developed based on assessment by the provider and agreements reached in the Child and Family Team meetings and/or documented in the authorizing referral.
- Conduct holistic, strength-focused assessment process.
- Meet the current guidelines on face-to-face client hours-currently at a 5/2 ratio. This includes client face to face time of 5 billable hours and 2 non-billable hours for other duties such as writing emails, travel, phone calls, monthly reports, staffing etc.
- Provide a range of clinical, concrete, and advocacy services to family members that are consistent with the family’s values, learning styles, lifestyle, circumstances and culture.
- Be aware of and respond appropriately to potential safety issues.
- Utilize motivational interventions and cognitive/behavioral strategies.
- Utilize a collaborative goal setting and teaching approach.
- Use interventions with clients that are theoretically based.
- Use effective strategies for engaging, defusing and confronting clients.
- Develop and facilitate services to community resources and informal supports for families.
- Provide ongoing evaluation and modification of family goals and service plans.
- Solicit feedback and input from the family about all aspects of the intervention.
- Implement termination process at the end of intervention.
- Participate in other program areas as it is requested by your supervisor in order to meet program needs.
Complete all clinical and agency paperwork in a timely and accurate manner:
Initiate and maintain internal and external communication relationships, including but not limited to:
- Initiate and participate in individual consultation/supervision with supervisor at a minimum of 1 hour of in-person supervision per every 25 billable face-to-face hours provided.
- Mandatory participation in staff/group consultation meetings.
- Complete collaborative documentation with clients built into your billable face-to-face time.
- Mandatory in-office hours (non-billable ratio time) to complete all documentation necessary.
- Respond promptly (within 1-3 hours) to all communications from your superiors.
- Maintain confidentiality concerning clients.
- Be familiar with service resources in the community.
- Understand the services, procedures, and regulations of the other systems with which client families come into contact, including the legal, juvenile-justice, social service, health care and school systems.
- Establish and maintain positive working relationships with referring agencies.
- Represent the agency in the community meetings and on interagency teams as directed.
Essential Function: Other
· Maintain prompt and regular attendance. · On call 24 hours a day, 7 days a week to families. · Arrange for coverage by other case managers or supervisors if unavailable for an extended period. · Schedule and work a flexible workweek to meet the needs of families, including evenings, weekends, and occasional holidays. · Schedule family meetings at times that are convenient for family members. · Provide back-up to supervisor and other home based case managers as needed. · Travel to client home and other community locations and transport clients throughout the community. · Attend meetings, training and continuing education activities is mandatory.
· Establish annual goals and review periodically with supervisor. · Participate in all agency fundraisers is mandatory.