Job Description
Job Description
PRIMARY PURPOSE: Assist Training Manager to devise our organizational training strategy, oversee its implementation, support customer training needs, and assess outcomes. Professionally promote the company through professional, responsive customer service support.
ESSENTIAL FUNCTIONS:
- Presents online training, customer training, dealer training in both onsite and offsite locations
- Modifies existing training material to meet new program strategies
- Develops and updates new training materials by communicating with product managers to keep all collateral current to keep current with HW and SW releases
- Automate classroom presentation tool with online Learning Management System (LMS) format.
- Maintain lab and lab equipment to current hardware and software releases.
- Determines and manages training needs, training manuals and collaterals, videos based on customer and proposal requirements, and online repositories
- Consistently monitors the program to keep up with competitors' training programs and training techniques and evaluates the training program's success
- Maintain accurate training certifications and customer records
- Schedule training sessions effectively
- Communicates directly and professionally with customers to facilitate problem resolution via telephone, email, and letter, and answering technical questions, and documenting customer suggestions and/or complaints.
- Timely, accurate, professional, and proactive communications.
- Project management related to customer training requests and records of trained technicians.
- Effectively accepts and complete special assignments and projects as directed.
REQUIRED EDUCATION AND EXPERIENCE:
- BS or MS degree in a technical field or management field preferred
- 5-year minimum Experience in a technical environment
- 2-year minimum experience in a training department developing and presenting technical and hands-on training
- Basic understanding of LMR systems and products is a plus
- Must have experience developing a curriculum for an online Learning Management System (LMS)
- Experience with Tovuti online LMS a plus
- Public safety involvement is a plus.
COMPETENCIES:
- Proven work experience as a Technical Trainer
- Work experience with land mobile subscriber radios and systems
- Excellent communication and interpersonal skills, both internal and external, written and oral.
- Effective leadership skills
- Ability to display genuine customer concern.
- Ability to manage time and projects effectively
- Strong presentation skills
- Ability to learn new RF technologies and related products
- Excellent organizational and project management skills.
- Ability to produce accurate and detailed documentation and reports relating to customer needs
- Proven ability to adhere to budget and provide input for forecasting.
TRAVEL
- 75%
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.