Field Trainer

Job Description

Job Description

Position Summary

The Field Trainer will utilize a variety of methodologies, such as Computer Based Training (CBT), train-the-trainer techniques, classroom outlines, etc. to ensure that targeted staff is able to function in assigned positions using the necessary application tools. They will evaluate staff learning experiences and will also provide direct support as needed to our dental staff.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to stand, sit, and walk; talk, hear, and smell; and use hands, fingers, and wrists (manual dexterity and hand-eye coordination) to handle or feel the objects, tools, or controls associated with the dental field. The employee is frequently/occasionally required to reach; lift and/or move up to 25 pounds; and balance, stoop, bend, squat, kneel, crawl, climb, twist, pull, and crouch. The essential functions of this position require specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The essential functions of this position will occasionally result in the following: hazardous exposure (chemical and infections); non ionizing radiation; radiation (x-ray, radioactive, isotopes, etc.); noise (loud/repetitive, 85 decibels per OSHA standard); and personal protective equipment.

Work Schedule

Working hours depend on the hours of operation of the dental offices. As an exempt employee, the Field Trainer may be required to work more than 40 hours per week. The Field Trainer schedule is subject to change (daily/weekly hours may increase or decrease) according to the needs of the practice. Evening and weekend hours may be required.

Risk Factor

The dental office environment may result in employees being exposed to toxic chemicals, potentially infectious bodily fluids and materials, and increased noise level. This position assumes moderate risk.

Position Qualifications

• High School diploma or equivalent (GED) required
• Minimum 3-5 years of prior dental office management experience required
• Minimum of 3 years Trainer experience preferred
• Knowledge of OSHA and HIPAA Compliance Standards required
• Advanced knowledge and use of dental terminology required
• Hands-on experience with computerized billing systems required
• College degree in the Training, Business Administration or related field preferred
• Knowledge of and proficiency in finance, human resource management, and principles of business preferred
• Bilingual: English & Spanish is a plus
• Means to travel from one office to another, required as necessary
• CPR and First-Aid certification preferred

Interpersonal and Organizational Skill Requirements

• Ability to effectively lead employees
• Ability to communicate effectively and work with managers, employees, doctors, and vendors
• Ability to work unsupervised
• Ability to effectively manage time
• Ability to work with interruptions and to manage multiple priorities
• Ability to work under pressure
• Knowledge of best practices and process efficiencies
• Proficiency in spelling and alphabetizing
• Ability to write legibly and work with numbers
• Ability to meet deadlines
• Ability to satisfactorily perform essential functions of the position

Technological Skill Requirements

Business Machines

• Calculator
• Fax Machine
• Copy Machine
• Multiple Phone Lines
• Scanner

Computer

• Microsoft Word and Excel
• Dental Software
• Internet
• Email

Dental Equipment

• Autoclave/Chemiclave
• Ultrasonic
• X-Ray Machine
• X-Ray Processor
• X-Ray Duplicator
• Intra-oral Camera
• O2 and N2O
• Hand-pieces

Responsibilities

• Implement, develop, and maintain a robust office training program that includes the training of all front and back dental office staff from Receptionists, Billers, Treatment Coordinators, Office Managers, Dental Assistants, Registered Dental Assistants (RDAs), Sterilizers, Floor Supervisors, and Dentist training programs (electronic charting protocols etc.)
• Will travel to all dental locations and provide hands-on training support
• Create and perform training as requested for all professional staff
• Support other departments with training as needed (Corporate etc.)
• Supervise staff members in the training department
• Work with office staff managers and doctors on dental services quality standards and customer service
• Ensure onboarding training is adequate and in accordance with the laws of the State of California and Washington
• Ensure staff are adequately trained on our 3rd party and in-house patient financing program and ensure that all information on the credit applications is filled out completely and verified in accordance with Company policy
• Understand and train staff on the sterilization procedures to ensure that instruments and trays are prepared and maintained in accordance with OSHA standards
• Monitor the office’s compliance with the rules and regulations of all agencies and regulatory bodies, including, but not limited to, OSHA and HIPAA compliance
• Prepare safety, risk management, workers’ compensation, and incident training as necessary

• Ensure the Company is in compliance with Federal and State legislation pertaining to all billing related matters

• Monitor patient satisfaction and retrain offices that have poor customer reviews on websites like Yelp etc
• Promote a positive and productive working environment
• Be a proactive listener to diffuse problems with staff and maintain a cooperative working relationship
• Comply with all Safety, Emergency, Hazard, OSHA, HIPAA, Sterilization, Clinical, Quality Assurance and Administrative Plans, Policies, Guidelines, Protocol, and Standards
• Other duties as assigned by the Vice and President of Operations and Operations Management of the Company

Independent Action:

Under general guidance of the Vice President of Operations and Operations Management of the Company, regular duties performed by the Field Trainer require independent judgment. The Field Trainer must consult with her/his supervisor and/or appropriate operations and Support Center associates regarding policy issues, major expenditures, personnel issues, hiring and termination decisions, and unusual problems.

INDWCD