Student Services Coordinator

Job Description

Job Description

The Student Services Coordinator is responsible for providing supportive services to students by managing student resources available off and on campus, coordinating social and recreational activities during the academic year, supervision of student campus organizations, and all other academic and non-academic activities. They administers programming enhancing the quality of the learning environment by contributing to the educational experience that increases retention and fosters student success. The Student Services Coordinator is the student success coach for on campus and online students.

Minimum requirements:

• An associate's degree is required; one must have at least a two years’ experience working with higher-education students.
• Strong Computer Skills and Microsoft Office Suite.
• Knowledge of the Proprietary Education industry preferred
• Must be willing to work a flexible schedule to include days, nights, and weekends as needed to meet population requirements and business needs.

The Student Services Coordinator goal is to facilitate student success by defining, coordinating, and implementing proactive retention strategies that help students stay on track to fulfill their educational goals.

• Engages in New Student Orientation, events, and scheduled meetings as requested.
• Develops programs with the campus leadership that meet the advising related needs of all students that impact student retention and success.
• Plans orientation workshops and other activities for incoming and current students
• Assesses all attendance and retention results, using the NUC University Retention Model in order to create programs and events that contribute to students’ persistence and addresses their Social, Academic, Environmental and Emotional needs.
• Uses the resources available to identify potential dropouts and coach them through their issue. The Student Services Coordinator will contact students identified as at risk and schedule coaching or advising sessions to offer support, information, resources and referrals.
• Assist students with technology questions and concerns regarding the student portal, Microsoft 365 and Canvas.
• Ensure student 100% completion of Canvas Orientation by the end of the first module.
• Provides timely and consistent follow up through various forms of communication. Uses the Student Services Ticket System to track student case management and follow up within 24 hours.
• Maintains accurate and up-to-date records and submit Tutoring Reports and Student Services Calendar and assessment reports as indicated by the Dean of Academic Affairs and/or the Executive Director.
• Participates in the Retention efforts for Online Students as an Online Student Services Coach.
• Provides the necessary resources needed for students, which includes orientation, advisement and referrals.
• Ensures the campus complies with institution wide events, required guest speakers and other activities to include Constitution Day Activities, Bullying Awareness Activities, Domestic Violence Awareness Activities, Suicide Prevention Activities and other FTCCares program events in the year.
• Provides leadership that motivates and creates a positive environment within the student body by chairing the student clubs, associations and other extracurricular activities, which are regulated by academic, fiscal, administrative principles and procedures.
• Participates in the planning of the annual graduation ceremony.
• Organizes student awards and ceremonies.
• Support the Education Resource and Assessment Manager by proctoring Certification Exams and assisting with educational resource inventory and control.

Applicants must meet the minimum requirements to be considered.

Employer with Equal Employment Opportunity for Women, Minorities, Veterans, and Persons with Disabilities.

Compensation: $45,000.00 annually