Job Description
Job DescriptionDescription:
TRAX USA Corp., a global leader in aviation maintenance software, seeks an entry-level Aviation Technical Writer to join the Technical Writing team. Technical Writers are responsible for providing effective information for end users and must be eager to learn and apply best practice technical communication techniques such as information gathering, task and audience analysis, process flow creation, and content delivery. The Technical Writing team documents all end user help guides for Trax’s suite of apps (including various web applications and iOS apps).
Job Summary:
As a Technical Writer you will be working closely with the different Programming, Product Support, and Project Management teams. You will take responsibility for coordinating and participating in the collection, interpretation, and writing of technical documentation, including operational process flows, end user documentation, and computer-based training units for the Trax suite of products. As you master the use of our software, you will develop and update the process documentation and end user guides that are part of the Online Help. This information must be well written and must communicate efficiently. When creating, updating, and enhancing the documentation, the Technical Writer will adhere to the style guidelines of the Technical Writing department, ensuring accuracy, consistency, and quality. Although not likely, occasional travel assignments may be required.
Requirements:
Qualified applicants must demonstrate excellent organization, communication and writing skills, and an astute eye for detail.
This position requires highly motivated individuals who can grasp complex software and learn quickly. It also requires the ability to work within tight deadlines and team-based environments.
- A bachelor's degree in English, Technical Communications, Business Administration (Aviation), Airline Maintenance, or a related field.
- Proficiency in Microsoft Office (Word, PowerPoint, Excel) is essential.
- Proficiency in Microsoft Visio, technical writing software (such as Author-IT, MadCap Flare, RoboHelp, FrameMaker, etc.), Adobe Captivate or Articulate Storyline, and photo editing tools (Corel, PhotoShop, Canva, etc.) is preferred. Process-related documentation experience is a plus.
- Four years practical exposure in the specific field may waive educational requirements.
- Applicants must provide at least two writing samples that showcase strong communication skills. Applicants who fail to provide such writing samples will not be considered for the position.
- Valid passport with ability to travel (less than 10%) without travel restrictions.
Benefits
Our company offers a full benefits package, which includes the following:
- Health Insurance
- Paid time off
- Paid holidays
- Parking fees paid by the company
- 401k
- Life Insurance
Job type: Full time / Hourly
Job Level: Intermediate Level
Job Location: Fully Onsite - Coral Gables
Remote: No
The Team TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our customers include several of the world’s largest airlines as well as most low-cost carriers and large MROs, all of which operate & maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing & innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation; everything is on the line with each project.
TRAX USA Corp is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.