Job Description
Job Description
Job Summary:
The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. This involves greeting patients, verifying insurance, completing necessary paperwork, and addressing any inquiries. The primary goal of registration is to enhance the check-in/out experience for patients, making it as pleasant and streamlined as possible.
Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must warmly welcome patients and visitors to the office by greeting and acknowledging them upon entrance.
- Answer and direct multiple phone lines in a timely manner, including checking voicemails throughout the day.
- Processes patient payments correctly via either credit card or by cash and balance cash drawer daily.
- Schedule, reschedule and confirm patient appointments.
- Work within multiple websites to verify insurances for patient appointments.
- Assist with patients checking out after appointment with provider, scheduled follow-up appointments, hand out any paperwork that the patient needs such as labs, orders, etc.
- Manage assigned task lists.
- Work as a team with other co-workers to complete tasks.
- Updates and/or verifies all demographics and necessary paperwork before a patient is seen.
- Endeavors to keep patients on schedule and communicates with the back-office regarding delays.
- Assists ill or distraught patients as necessary.
- Troubleshoots problems or requests of patients.
- Maintains reception area and waiting room area in a neat and orderly condition.
- Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration.
- Any other duties or responsibilities the front office staff may be assigned.
Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required.
Minimum Education required:
- High school graduate or equivalent (GED).
Minimum Experience Required:
- Successful completion of a medical front office program or on the job training with an emphasis on customer service.
Minimum Knowledge and Skills Required:
- Bilingual Spanish is preferred.
- Ability to communicate effectively and congenially with patients and staff members in person and over the phone.
- Ability to exercise tact, initiative, and good judgement when interacting with patients and staff members.
- Basic office skills such as typing, transferring calls, faxing, etc.
- Organizational and problem-solving skills.
- Ability to work on the computer for long stretches of time.
- Ability to navigate and accurately input within the EMR system.
- Ability to accept supervision and feedback.
Locations may vary depending on where the need is for coverage.
Travel: Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes.
Travel Percentage: 10-30%
Work Authorization: Must be authorized to work in the United States.