Registration Coordinator - Home Health

Job Description

Job Description

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –– at home.

Pinnacle Home Care, Florida’s largest Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for a Registration Coordinator to join our award-winning team.

Key Responsibilities

• Communication: Serve as the first point of contact for patients, and caregivers, welcoming new patients and ensuring all necessary information is collected in advance of their first visit
• Verification: Verify insurance coverage and eligibility, ensuring accuracy and completeness of information for billing purposes
• Documentation: Maintain accurate and up-to-date patient records in EHR systems, adhering to confidentiality and privacy regulations
• Scheduling: Coordinate patient preferences and requirements related to appointments and schedules, working closely with sales partners, and scheduling staff to ensure timely and efficient delivery of care
• Education: Provide patients and their families with information about our services, policies, and procedures, ensuring they understand their rights and responsibilities
• Problem Resolution: Address any issues or concerns related to starting care, striving to provide exceptional customer service and ability to overcome objections.
• Collaboration: Collaborate with internal teams, including sales, clinical, and administrative staff, to streamline processes and optimize the patient experience
• Quality Assurance: Participate in quality improvement initiatives, identifying areas for process enhancement and implementing solutions to enhance efficiency and accuracy
• Training: Assist in training new staff members on registration procedures and best practices, fostering a supportive and cohesive team environment

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred
• Prior experience in healthcare registration, medical office administration, or related field preferred
• Proficiency in electronic health records (EHR) systems and Microsoft Office suite
• Strong interpersonal skills with the ability to communicate effectively with diverse populations
• Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple responsibilities
• Knowledge of medical terminology, insurance terminology, and billing processes preferred
• Ability to maintain confidentiality and adhere to HIPAA regulations
• Commitment to providing compassionate and patient-centered care

Why Choose Pinnacle?

• Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
• Growth & Stability: Over two decades as Florida’s largest home health agency.
• Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
• Competitive Benefits & Perks: Including Daily Pay (work today, get paid tomorrow!) and an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Flexible Scheduling: Enjoy a schedule that aligns with your personal priorities.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.

Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.

Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!