COUNSELOR - FINANCIAL AID

Job Description

Job DescriptionDescription:

JOB PURPOSE

Assist the Midwestern Baptist / Spurgeon College Office of Financial Aid by counseling students regarding their financial aid, helping students through the financial aid process, staying up to date with Department of Education regulations, and owning the financial aid communication plan.

ESSENTIAL FUNCTIONS

• Point person serving students with all questions related to financial aid including but not limited to scheduled student appointments, emails, phone calls, walk-ins, and campus tours
• Ensure phones are answered, email questions are addressed in a timely manner, and students are helped promptly with questions when they visit the office.
• Educate students regarding federal, institutional, and external forms of financial aid
• Lead out in all communication to students as well as execute and maintain the financial aid communication plan
• Make yearly updates and edits to the communication plan
• Evaluate and package student aid as well as resolve incomplete student documents
• Import student files into the office’s Student Information System
• Advise and assist students through the process when special circumstances and unusual circumstances occur
• Review student accounts that need to be packaged or have aid adjusted for special and unusual circumstances
• Have a knowledgeable foundation of regulations and guidelines from the U.S. Dept. of Education
• Be proactive in researching federal regulations and guidelines to stay up to date and ensure competency in counseling students accurately
• Assist office staff with data input projects, as needed
• Maintain appointments to advise students and their parents
• Assist the Director of Financial Aid as needed

KEY VALUES

Humble

• Flexible/Servant-hearted
• Willing and happy to do little things which are often overlooked
• Listen well to other’s directives, needs, and desires
• Hospitable; make others feel welcome, important, and involved
• Open to correction and change

Hungry

• Curious to learn and try new things
• Complete assignments on time
• Look to improve processes

Smart

• Enjoy details, organization, and catching little mistakes
• Assertive when working on projects and takes pride in finishing the task
• Able to put pieces together and solve problems with limited direction
• Relationally aware, reads people well, and is able to sense when something is off

Happy & Hopeful

• Excited to be a part of the vision and mission of Midwestern Baptist and Spurgeon College
• Able to serve others with sincere joy
• Manage demanding situations and relationships with optimism
• People-oriented, cheerful

BENEFIT PACKAGE

Full-Time employees are offered a comprehensive benefit package including:

• Medical
• Dental
• Vision
• Telehealth
• Health Savings Account
• Flexible Spending Accounts for Medical and Dependent Care
• Employer Paid Life & AD/D for the employee as well as dependents
• Voluntary Life & AD/D
• Employer Paid Long Term Disability
• Voluntary Short-Term Disability
• Voluntary Supplemental Benefits
• 403(b) Retirement
• Paid Sick Leave and PTO
• MBTS / Spurgeon College Tuition Reimbursement for employee and dependents
• Access to campus cafeteria and coffee shop
• Access to campus gymnasium, exercise facilities, etc.

WORKING CONDITIONS

• Monday through Friday, 8 am to 4:30 pm
• Shared office environment

Requirements:

QUALIFICATIONS / REQUIREMENTS

Include, but not limited to:

• Christian with high integrity, actively pursuing a relationship with God
• Bachelors degree from an accredited four-year institution
• Able to multi-task, analyze workload, and prioritize as necessary for the benefit of the department
• Must possess a strong attention to detail
• Able to take the initiative to complete the duties of the position without the need of direct supervision.
• Able to learn and utilize new skills and information to improve job performance and efficiency.
• Must be able to work independently, as well as a part of a team
• Excellent communication skills, both written and verbal
• Must possess a positive attitude
• Must be able to show a desire and willingness to learn
• Must be able to pass background screening, including driving record
• Eligible to work in the United States

PHYSICAL REQUIREMENTS

• Frequently required to sit or stand for periods of time at a desk or computer station
• Occasionally required to stand, walk, and reach with hands and arms.
• Able lift and/or move up to 25 pounds.