Program Manager, Student Success

Job Description

Job Description

Summary: The Program Manager of Student Success (Advising, Engagement, and Retention) at the McColl School of Business is responsible for developing and implementing strategies to enhance student success, foster engagement, and improving retention rates for all undergraduate and graduate students at the McColl School of Business. This role focuses on providing academic advising, creating engaging student experiences, and implementing retention initiatives for both undergraduate and graduate business students. This is a full-time benefits-eligible position.

The Program Manager of Student Success (Advising, Engagement, and Retention) reports to the McColl School Senior Director of Academic Operations and plays a crucial role in enhancing the student experience, improving retention rates, and fostering a vibrant, engaged community within the Business School.

This position is exempt from the provisions of the Fair Labor Standards Act (FLSA) and is not eligible to earn overtime pay or compensatory time off for additional hours worked. This position is not eligible for visa sponsorship.

Essential Duties and Responsibilities include:

Academic Advising and Student Support

Graduate

• Provide primary academic advising services to graduate business students, offering guidance on course selection, degree requirements, and academic progress.
• Serve as a liaison between current students and campus resources, including the Registrar’s Office, Vandiver Center for Career Development, and Center for Student Success.
• Develop and maintain documents to assist in advising, including registration materials, course rotations, and schedule planning worksheets.
• Serve on the McColl School Graduate Student Qualifications Committee (SQC), as a non-voting member, coordinate MSB Graduate SQC meetings, and prepare SQC documents in collaboration with the SQC Chair.

Undergraduate

• Provide comprehensive support to undergraduate faculty advisors, which includes serving as a reliable source of information for all university policies and procedures related to academic advising.
• Provide secondary/back-up academic advising services to undergraduate students on an as-needed basis.
• Implement early warning systems to identify and support at-risk students (using analytics and reporting tools. Monitor and work with at-risk students in collaboration with faculty, the Student Success Center, and the Academic Advising Office.

Student Engagement and Community Building

• Plan and execute events and programs that promote community connections and a sense of belonging among business students.
• Help coordinate student organization events and involvement initiatives to enhance student engagement.

Enrollment and Retention Initiatives

• Oversee the matriculation of new students, monitor integration between the CRM system (Slate) and the Student Information System (Jenzabar), and manage the new student onboarding process.
• Provide support for registration of new and returning students.
• Monitor course enrollment and manage the waitlist for McColl School courses.
• Collaborate with Admissions in the recruitment of undergraduate and graduate students.
• Analyze retention data and develop strategies to improve student persistence and graduation rates.
• Collaborate with faculty and staff to create and implement targeted retention programs.

Program Development and Management

• Assist in developing and managing the business school's portfolio of student programming, including workshops, seminars, and experiential learning opportunities.
• Provide administrative support for co-curricular programs and events such as Residencies, Beta Gamma Sigma, Executive in Residence visits, and employer information sessions.
• Evaluate the effectiveness of student programs and make recommendations for improvements.

Administrative Duties

• Contribute to the development and maintenance of the business school's catalog, website, and marketing materials.
• Ensure accuracy of webpages for undergraduate and graduate degrees, minors, and certificates, and request updates as needed.
• Create and distribute a student newsletter to keep McColl School students informed of academic policies, procedures, deadlines, and opportunities to enhance their experience at Queens.
• Create flyers and social media campaigns to promote events, initiatives, and student success stories.

Other

• Represent the McColl School of Business and volunteer at various events (including Orientation, Leaders in Action, Businesswoman of the Year, Residency Programs, and Executive in Residence Visits).
• Other duties and special projects may be assigned to meet department or university needs.

Experience, Knowledge & Skills Preferred:

• A minimum of 1-3 years of direct experience in academic advising within higher education is strongly preferred. Candidates should demonstrate a proven track record of supporting student success, applying effective advising strategies, and navigating the complexities of a fast-paced academic environment.
• Strong understanding of business curricula and career pathways. This includes familiarity with industry trends, job market demands, and the skills required for success in various business fields.
• Excellent interpersonal, communication, and problem-solving skills. The ability to build strong relationships with students, faculty, and staff is essential for this role.
• Demonstrated ability to work effectively with diverse student populations. This includes understanding the unique needs and challenges faced by students from diverse backgrounds and tailoring support services accordingly.
• Proficiency in using student information systems and data analytics tools. This involves being able to analyze data, identify trends, and use insights to inform decision-making and improve student outcomes.
• Bachelor’s degree required (Master's degree preferred) in Business Administration, Higher Education Administration, Psychology, Counseling, or a related field.

Application Process

Does this sound like a good fit? Please submit the following:

1. A cover letter addressing the position qualifications and experience
2. Current résumé
3. Salary requirements
4. Contact information for three professional references.

Applications received by June 13, 2025, will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nation’s second fastest growing metropolitan area, Queens University of Charlotte leverages the city’s diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education, Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners, faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level, the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry, non-profit, and community organization sectors.

Because of our history of innovation and our legacy of strong leadership, Queens is positioned to be among the new forerunners of American higher education. This is a defining moment for Queens. While other institutions are focused on sustaining and surviving, we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030, Queens aspires to become the leading, private, national university of Charlotte with deep, meaningful, and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the world’s most pressing challenges and biggest areas of opportunity; a fully connected, integrated, and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity, equity, and inclusion that begins on campus and radiates throughout the community.

Queens University of Charlotte aims to be a leading comprehensive university, distinguished by its commitment to transforming the lives of its students and enhancing the intellectual and cultural fabric of its community. Queens is a campus where diversity, equity, and inclusion are core values. The mission of Queens is to provide transformative educational experiences that nurture intellectual curiosity, promote global understanding, encourage ethical living, and prepare individuals for purposeful and fulfilling lives. To this end, the University recruits talented faculty, staff, and students from across the United States and around the world. Queens encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically minoritized communities. The University also invites applications from individuals who are prepared to provide a rich and varied educational experience to our increasingly diverse student body and to collaborate with colleagues to make Queens an equitable and inclusive place to live, learn, and work.

Queens works to provide an accessible living, learning, and working environment for current and prospective faculty, staff, and students and visitors to our campus. If there are accommodations, we can provide to make your application process more accessible, please contact the Director of Human Resources (hr@queens.edu, 704-337-2297). The position duties and responsibilities listed above should be able to be completed with or without reasonable accommodations. HR works in partnership with employees to manage the workplace accommodations process.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental and vision insurance, domestic partner benefits, a 403b retirement plan, with two options (pre-tax or post-tax (Roth) contributions) with a generous match, vacation and generous paid holidays, tuition remission and tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, disability insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, paid parental leave, FMLA leave when eligible, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), free access to the Levine Center, wellness programs. In addition, employees may choose benefits such as pet insurance, critical care insurance and legal assistance.