Deposit Admin QC/Trainer (Full Time) - Lubbock, Ave. Q

Job Description

Job Description

Key Responsibilities (Training):

• Design, develop, and deliver training programs (in-person and virtual) for new hires and current staff.
• Conduct training needs assessments to identify gaps in skills and knowledge.
• Create instructional materials, manuals, guides, and e-learning modules.
• Coordinate logistics for training sessions, including scheduling, room setup, and technology.
• Track training attendance and completion; maintain accurate records and training reports.
• Evaluate training effectiveness and make recommendations for improvement.
• Collaborate with managers and subject matter experts to ensure training content aligns with business goals.
• Stay current on training trends, tools, and best practices.

Key Responsibilities (Quality Control):

• Conduct secondary quality control reviews of work completed related to deposit accounts, debit cards and other operational processes for accuracy and completeness.
• Identify and report discrepancies, documentation errors, or policy violations.
• Provide feedback and recommend corrective actions.
• Assist in developing and updating quality control checklists and standard operating procedures (SOPs).
• Prepare regular QC reports for management.

Hours: Monday - Friday 8:30 AM - 5:00 PM.
40 hours per week.