Job Description
Job DescriptionDescription:
We support democracy.
Our vision at Election Systems & Software (ES&S) is simple and unwavering — we provide products and services of exceptional quality and value to maintain voter confidence and enhance the voting experience. We accomplish this through continuous investments in research and development, resulting in regular product updates and security enhancements for each voting system we design, build, sell and support.
Join the ES&S team where we are crafting the future of voting in the United States! On our team, you will push boundaries to provide solutions that meet the industry’s ever-evolving needs. Our people apply their innovative perspective to challenges big and small, and ES&S provides the resources to make our employees’ vision a reality.
Summary/Objective: A Specialist, Training is responsible for developing, coordinating, scheduling, delivering and following up on training programs with respect to operations of ES&S products and services this includes but is not limited to vote tabulation and voter registration training and certificate programs. Applicant must have knowledge in adult learning and curriculum development techniques along with moderate instructional design experience.
Essential Duties and Responsibilities:
- Demonstrate strong presentation skills and knowledge of instructor led classroom and /or on-line computer based training (CBT) that support the full array of product lines and services among customers and employees.
- Develop and promote efforts to build and enhance co-sourcing and/or outsourcing providers for the purpose of expanding the breadth and depth and quality of the ES&S training function.
- Facilitate communications across customers and internal stakeholders focused on timely and effective issues resolution among customers with product functionality items.
- Identify and evaluate training needs and conduct training as required to ensure end user know-how in the operation of software and hardware products among clients.
- Provide excellent, positive customer service and technical support with respect to customer training needs. Must demonstrate excellent communication and organization skills.
- Serve as liaison with respect to logistics and program support among deployed 3rd party trainers of ES&S products and services.
- Provide administrative support to the training department including but not limited to maintenance of the networked training database and entry/extraction from various financial and customer support tools.
- Develop facilitation guides and manuals to enhance the effectiveness of learning.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Travel: Nationwide travel is expected about 75% of the time.
Education: A Bachelor’s degree and/or certification in Adult Learning or Instructional Design is preferred; or related degree or experience.
Experience: At least 2 years’ experience including:
- Knowledge of adult learning and/or instructional design
- Management of complex software products in a high tech environment
- Familiarity with business analysis processes is highly desired
Competencies:
- Strong knowledge of adult learning theory, concepts and applications
- Strong communication skills including written, presenting and influencing effectively
- Excellent interpersonal skills including listening, negotiation and presentation skills
- Well-developed commitment to customer service and a passion for quality over quantity
- Platform skills proficiency
- Personal effectiveness/credibility
Licenses/Certifications Required: Certification in Adult Learning and/or instructional design preferred
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This job may require the incumbent to lift up to 35 pounds unassisted.
Election Systems & Software, LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Election Systems & Software, LLC's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.
Requirements: