Supervisor Service Coordination
Job Description
Job Description
Lead with Good Purpose
Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. If you’re a community member who is passionate about working with diverse populations, loves operations and believes in the power and potential of people, we want to hear from you!
We’re on the hunt for our next Supervisor of Client Engagement. The Supervisor of Client Engagement (including Intake, Outreach, and Career Services) is responsible for providing direct supervision and leadership to teams of Intake/Outreach Specialists, Career Navigators, and Assessment Specialists. This role ensures that all team members effectively support clients through outreach, intake, assessment, career planning, and job placement, aligning with organizational goals and contractual requirements. As a master multitasker, the Supervisor of Client Engagement will get it all done with positivity, patience and influence with their team.
The Awesome Things You’ll Do
- Coordinates the day-to-day operations and flow of participants in PACE ·
- Provides direct supervision and guidance to Intake/Outreach Specialists, Career Navigators, and Assessment Specialists. ·
- Manages the day-to-day operations of the teams, ensuring tasks are completed on time and to high standards. ·
- Conducts regular staff meetings, performance reviews, and provide ongoing feedback and professional development. ·
- Ensures clients are accurately evaluated and matched to appropriate programs or services ·
- Monitors client progress in career development, ensuring clients have access to necessary resources for job placement and retention. ·
- Tracks team performance, using key performance indicators (KPIs) to measure effectiveness in outreach, intake, assessment, and job placement ·
- Ensures that all staff are informed about HRA (or relevant) policies and procedures to meet program compliance and contractual obligations.
- Conducts internal audits to ensure compliance with all policies and procedures, including intake, assessment, and employment placement.
Our Must Haves
- BA/BS degree in Social Services, or related discipline or 5 years' experience in a similar administrative/managerial position in an employment/placement environment.
- Minimum 3-5 years of experience in workforce development, career services, or social services, including at least 2 years in a supervisory role.
- Familiarity with New York City’s workforce development system and local labor market trends.
- Proficiency in data management systems and reporting tools.
- Superior oral and written communication skills
- Proven ability to work with diverse populations
- Exceptional interpersonal skills, including active and reflective listening, motivational interviewing, authentic communication, and conflict resolution
- Highly effective problem-solving and follow up skills
- Ability to focus deadlines and details
- Excellent networking skills
- Record-keeping, case noting, HIPAA compliance, and maintaining confidentiality
What We Offer
- Proposed hiring range of $62,500 to $67,500
- Generous Time off policy to use when you need it
- Health, wellness and financial resources to help you achieve our personal goals
- Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
- Retirement matching programs and contributions
- Transit and commuter benefits
You bring the Good in Goodwill
We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!
If you need assistance with your application, please reach out to humanresources@goodwillny.org