Patient Engagement and Medication-Related Services Pharmacy Technician

Job Description

Job DescriptionDescription:

What we do!

Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates: i) fully automated owned and network pharmacies, ii) at-home medication management solutions, iii) real-time clinical oversight by 200+ pharmacist-lead clinicians, and iv) the collection of real-time, real-world data and insights.

What you'll do!

If you're passionate about healthcare and are eager to make a positive impact on patients' lives, this is the perfect opportunity for you. As a Pharmacy Technician with us, you'll play a crucial role in patient outreach, engagement, and the delivery of vital medication-related services. This position demands a high level of professional judgment, ongoing healthcare training, and a strong foundation in pharmaceutical knowledge.

We're seeking individuals who not only excel in customer service but also bring compassion, attention to detail, and exceptional administrative skills to the table. If you're ready to be part of a dedicated team committed to providing outstanding care, we encourage you to apply.

Patient Outreach, Inbound and Engagement:

• Custom Health (CH) associates will provide patient outreach and manage inbound calls as an extension of their pharmacy/health plan to engage a patient in the acceptance and provision of a defined service (i.e., medication synchronization enrollment, medication reconciliation, clinical interviews, MTM). CH associates will also coordinate with Custom Health pharmacists as directed.
• Custom Health associates will provide services based on the needs of contracted clients. Clients may be MTM vendors, health plans, hospitals, physician clinics, home health agencies, pharmacies, PBMs, and technology/software companies.
• Custom Health associates will proficiently interpret and appropriately document the contents of faxes and other communications received in a professional manner, as needed.
• Custom Health associates will telecommute utilizing secure access technology.
• Custom Health associates will work a full-time, 40-hour week between 9 am to 7 pm EST. This position may require flexibility, however, the hours of work completed must be during the company's hours of operation.
• Custom Health offers competitive wages, 401k, insurance options, Holiday pay, and a casual dress code.
• Custom Health associates will be exposed to the “future of clinical pharmacy” with continued opportunities for growth.

Requirements:

Qualification and Requirements:

• Current state-issued Pharmacy Technician registration, certification, or licensure as required in state of residence.
• National Certification is highly preferred (PTCB or NHA).
• 2+ years of community pharmacy experience is preferred.?
• Availability to work 40 hours a week within hours of operation:

Monday - Friday (times may vary depending on location)

• Sales or call center experience is preferred.
• Excellent communication skills with the ability to develop patient rapport telephonically.
• Ability to work independently while being part of a collaborative (virtual) team.
• Ability to preserve/protect confidential information.
• Preferred experience with Medication Therapy Management programs and medication reconciliation/synchronization.
• Data entry experience and the ability to type at a proficient speed. 50 or more words per minute is preferred.

Location: Remote/Telecommute