Mobility Coach

Job Description

Job DescriptionTHE ORGANIZATION:Purpose and Mission

Founded in 1999, CFUF strengthens urban communities by helping fathers and families achieve stability and economic success. As a pioneer in responsible fatherhood, family strengthening, and workforce development, CFUF’s programs seek to help clients fully exit poverty and sustain themselves and their families. CFUF serves Baltimore’s most marginalized populations living in high crime and high poverty communities. Our members (the term we use when referring to our clients) are 95% African American and 68% male. While many of them possess a strong work ethic, resourcefulness, ingenuity, and creativity, they also experience multiple barriers to self-sufficiency, including: 27% lack a diploma or equivalent; fewer than 6% have postsecondary education; 24% of women and 67% of men have a misdemeanor and/or felony conviction; 61% experience housing instability; 22% report clinically significant alcohol abuse; nearly 21% indicate moderate-to-severe depression; and the vast majority access income assistance.

All In is the Center for Urban Families’ comprehensive strategy to accelerate social and economic opportunity and advocate for policies that promote equity and racial justice. Leveraging 20 years of positive impact and applied learnings, the All In strategy targets two critical areas: chronic unemployment and family instability. The approach links individual accountability, person-centered case management, and supportive networks with workforce development training, education, and civic engagement. All In dismantles poverty and builds long-term social and economic prosperity that results in brighter futures for our members, their families, and the communities in which they live.

National impact

CFUF’s Practitioners Leadership Institute (PLI) provides technical assistance, and promotes and extends best practices in family strengthening, responsible fatherhood and workforce development to practitioners and key stakeholders across the country. CFUF is also nationally renowned for its public policy work in the responsible fatherhood arena.

Culture and Practice

CFUF is an organization committed to high excellence and quality service to all its stakeholders. Our culture thrives from a transparent, reflective, and creative environment. We are a highly autonomous workforce, and our staff embraces humor, food, fun, and a passion to serve our members. We believe in recognizing and rewarding high performers. All these qualities and attributes make CFUF a premier employer of choice.

POSITION SUMMARY:

The Mobility Coach is a vital member of the CFUF team. Mobility Coaches will be required to work across all CFUF programs, including Economic Success, Baltimore Responsible Fatherhood Services, Baltimore 2Gen, and Baltimore Communities Assisting and Advancing Neighbors (BCAAN). Mobility Coaches will provide long term intensive case management services for up to five years. Members within the mobility coaching program partner with CFUF staff to create a matched savings account, college completion, and long-term housing stability. The goal of Mobility Coaching is to fulfill CFUF’s mission to eradicate generational poverty by supporting members to obtain both social and economic mobility within their environments. The intensive case management will include assistance with person-centered goal plan development, barrier removal support, administering surveys and assessments, coaching according to All In program philosophies, EMPath’s Bridge to Self-Sufficiency, and crisis intervention.

POSITION RESPONSIBILITIES:

• Provide strength-based case management, and work with select members to enhance their self-esteem, self- confidence, using the person-centered EMPath model.
• Partner with members for 1:1 mentorship for up to five years to accomplish long-term goals.
• Ability to support members in a holistic approach rooted in empowerment to support both the intersection and complexities that impact our populations served.
• Track and manage caseload of CFUF members and program participants.
• Maintain case notes, paper and electronic files, and member databases, in real time, as specified by compliance standards.
• Participate in case conferencing to exchange information among case management staff about members to enhance their care coordination.
• Refer members to internal and external programs and services (e.g., housing, long-term counseling, child-care, substance abuse counseling, mental health counseling, diversion, and expungement services) that can assist them with removing barriers and resolving issues preventing them from achieving social and economic mobility.
• Develop long-term goals in collaboration with members to assist with social and economic mobility to achieve positive outcomes.
• Work with other key CFUF staff to ensure members’ success in achieving set goals.
• Using brain science and research, present information using a variety of instructional techniques and formats, such as role-playing, tool building exercises, simulations, team exercises, group discussions, videos, and lectures.
• Evaluate the progress of members within training and educational programs making individual member assessments and supportive service recommendations as needed.
• Implement the EMPath model to develop and cultivate member achievement.
• Assist with the development of modules and implementation of projects affiliated with the All In philosophies.
• Support outreach efforts and develop community partnerships to include neighborhood outreach and presentations to community partner organizations.
• Participate in scheduled case audits.
• Work outside of standard business hours, occasionally.
• Stay current on new methodologies and practices in the case management field.
• Complete other tasks as assigned or needed.

KNOWLEDGE, SKILLS & ABILITIES:

• Bachelor's degree in Social Work or related field required; Master’s preferred.
• LBSW, LMSW, LGPC, LGMFT are strongly recommended.
• At least 3+ years of experience working in case management/family support area or relatedfield.
• Demonstrated ability to build relationships, establish trust, and engage individuals of diverse educational and socio-economic backgrounds.
• Substantial understanding of CFUF’s current interventions: workforce development, responsible fatherhood, family services, and supportive services for disadvantaged individuals.
• Knowledge and experience with service agencies and resources for disadvantaged individuals required.
• Must have experience with direct service delivery.
• Ability to work in a fast-paced team environment required.
• Must have excellent time management, organizational and communication skills.
• Ability and willingness to travel and attend meetings and/or appointments required.
• Proficient technology skills including Word, PowerPoint, Outlook, and data management systems.
• Must be resourceful, resilient, and tenacious with a high level of personal integrity and passion for CFUF’s mission to accelerate social and economic opportunities, and advocate for policies that promote equity and racial justice.

CFUF is an equal opportunity employer.