Job Description
Job DescriptionWhy Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.
About the Role
Eating disorders (EDs) are among the most complex and lethal mental health conditions, often presenting alongside mood, anxiety, trauma, and substance use disorders. Despite this complexity, most ED treatment programs are siloed, inaccessible, and not tailored to the needs of adolescents and young adults navigating high-acuity care virtually.
To ensure excellence and growth in this domain, we need a single leader laser-focused on ED-specific programming, clinical quality, and client outcomes. Without clear ownership, we risk missing the opportunity to offer truly differentiated care and become the nation's leading virtual provider for complex eating disorder treatment.
The Head of Eating Disorder Programming will serve as the clinical lead and operational architect of this initiative. This leader will be accountable for the program's strategic vision, quality of care, client satisfaction, and financial performance — all while supporting the interdisciplinary team that makes ED treatment possible at Charlie Health.
We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.
Responsibilities
- Program Leadership & Strategic Growth
- Define and drive the strategic roadmap for ED programming across all states and care levels.
- Partner with marketing and growth teams to differentiate Charlie Health's ED offering from competitors.
- Identify and pursue opportunities for program expansion, new service lines, and payer partnerships.
- Represent the ED program externally via webinars, panels, and clinical advisory relationships.
- Patient Experience, Data-Driven Oversight & Clinical Quality
- Maintain oversight of all clients enrolled in the ED program, with a focus on clinical risk and retention.
- Partner with the data science team to monitor client outcomes, dropout risk, and early warning signs.
- Leverage real-time data to deploy interventions that improve treatment completion and functional outcomes.
- Interview clients and families post-discharge to guide continuous improvement.
- Carry a small caseload or co-lead groups to remain grounded in the clinical experience.
- Serve as a clinical escalation point and provide case consultation when needed.
- Collaborate with the psychiatry, family therapy, and medical teams to ensure integrated care.
- Curriculum and Clinical Training
- Own and update the ED-specific group curriculum to align with best practices and client needs.
- Design a comprehensive training pathway for all clinicians working with ED populations.
- Facilitate supervisions, consult groups, and ongoing workshops related to ED treatment modalities.
- Promote clinical fidelity to evidence-based interventions and harm-reduction frameworks.
- KPI Management & Reporting
- Own and manage the following program-specific metrics:
- Revenue and margin performance of the ED program
- Attendance, scale usage, and treatment completion rates
- Symptom reduction across ED and co-occurring conditions (e.g., depression, anxiety, behaviors)
- Client satisfaction, including NPS and survey completion rates
- Internal audit scores of ED group and individual facilitators
- Training and certification completion rates for ED clinical staff
Requirements
- Doctorate degree (PhD, PsyD, DSW) required.
- Independent clinical licensure required (e.g., psychologist, LCSW, LMFT, LPC).
- 5+ years direct clinical experience treating eating disorders.
- 7-10+ years experience leading or designing ED programs.
- Expertise in evidence-based ED treatment modalities.
- Familiarity with machine learning, predictive analytics, and working collaboratively with data science teams preferred.
- Experience working with adolescents and young adults is strongly preferred.
- Strong familiarity with measurement-based care, patient engagement strategies, and clinical outcomes management.
- Ability to work independently in a fast-paced, remote environment.
- Passion for clinical excellence, innovation, and improving patient care at scale.
- Work authorized in the United States and native or bilingual English proficiency
- Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis.
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
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Our Values
- Connection: Care deeply & inspire hope.
- Congruence: Stay curious & heed the evidence.
- Commitment: Act with urgency & don't give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
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