Job Description
Job Description
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis. This role involves providing technical support for a nationwide infrastructure upgrade, ensuring IT systems and equipment function seamlessly across multiple locations. The position requires working on-site during 3rd shift hours from Monday through Thursday.
Responsibilities:
• Conduct pre- and post-validation checks on IT equipment to support a nationwide switch upgrade project.
• Provide technical assistance and troubleshooting for computer hardware issues and basic network problems.
• Document network configurations and updates with precision to ensure clear communication and project progress.
• Collaborate with team members to address and resolve break/fix incidents efficiently.
• Maintain thorough and accurate records of technical support activities and resolutions.
• Communicate effectively with stakeholders to provide updates and ensure alignment with project goals.
• Monitor IT systems during assigned shifts to proactively identify and resolve potential issues.
• Utilize call center experience to provide responsive and detail-oriented support to users.
• Ensure all equipment upgrades meet established standards and protocols.
• Support the implementation and testing of new IT systems as required.
• Proven experience in IT Help Desk or technical support roles.
• Familiarity with computer hardware troubleshooting and repair.
• Basic understanding of network systems and the ability to troubleshoot connectivity issues.
• Strong documentation skills to record and maintain accurate project details.
• Excellent communication skills to interact with team members and stakeholders effectively.
• Attention to detail to ensure equipment validations are completed accurately.
• Previous experience in a call center environment is preferred.
• Ability to work on-site during 3rd shift hours from Monday through Thursday.