Help Desk & User Support Manager

Job Description

Job DescriptionSalary: $90,000 - $125,000

ORGANIZATIONAL BACKGROUND
Established in August 2016, Basecamp Consulting and Solutions is a dynamic Information Technology (IT) consulting firm committed to delivering results for our clients. Specializing in next-generation IT and digital transformation solutions, Basecamp Consulting and Solutions is dedicated to helping clients achieve success through trust, innovation, quality work, and a steadfast commitment to results.

At Basecamp, we believe in the power of emerging technologies to propel our clients toward their goals. Our focus lies in business and IT modernization, utilizing Cloud solutions, cybersecurity, and cutting-edge application development. We pride ourselves on a team of talented professionals who are passionate about supporting our clients on their journey towards innovative outcomes.

Basecamp Consulting and Solutions is dedicated to pushing the boundaries of IT consulting and we are equally committed to embodying these principles in every facet of our work.

POSITION OVERVIEW
Reporting to the Lead Account Executive, the Help Desk & Support Manager will manage Tier 1/2 support for SharePoint and Power Apps. Resolve access and user issues. Maintain ticket logs and escalate recurring problems. Support onboarding and training coordination.

REQUIRED QUALIFICATIONS

• Meet minimal requirements to obtain a Federal Government Security Clearance
• 5+ years in IT help desk or support roles
• 2+ years supporting Microsoft 365 environments
• ITIL certification preferred
• Experience supporting government or DoD end users