Job Description
Job Description
Bloem, a leading manufacturer of decorative planters and accessories in the US, has an exciting opportunity for an experienced, team-oriented individual to fill the role of IT Service Specialist in the IT Department at our Apopka, FL location. The IT Service Specialist is a technical influencer that provides onsite support to the team in Apopka Florida, and in-person advocate that strives to increase daily efficiency through the adoption of existing technology. This position is also the seat for client services, working closely with the IT infrastructure team to maintain, configure and plan for deployed endpoint equipment such as computer, printing and scanning devices. This role will also assist with barcode label development and resolve systemically monitored processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Respond to end user inquiries and technical issues, troubleshooting and fielding problems to other resources as needed. Evaluate individual technology adoption and promote available features that simplify their workload.
- Maintain IT asset records, track endpoint equipment maintenance schedules, coordinate with repair providers and extend assistance on other technology needs. Examples include WorldShip, Ship Manager, PQ Manager, security camera software, and video display equipment. Also plan, recommend and configure devices and licensing purchases.
- Assist with barcode label development and resolve systemically monitored processes.
Ideal Candidate Will Possess:
- 1-3 years of experience level 1 support for end users. Proficient knowledge of end user devices, desktops, laptops, tablets, scanners and barcode printers.
- Associate's degree or equivalent; degree in Information Systems or related curriculum a plus.
- Confidence as a presenter; Spanish as a second or first language is a plus.
- Strong work ethic that desires growth and learning.
- Strong verbal and written communication skills.
- Technical aptitude.
- Energetic with the ability to work in a fast-paced environment with an extreme sense of urgency and a high degree of flexibility and tolerance of change.