Cloud Infrastructure Administrator

Job Description

Job DescriptionJob Purpose and Function The Cloud Infrastructure Analyst is responsible for the design, implementation, management, and support of both on-premises and cloud-based infrastructure across the organization. This includes virtualization platforms, cloud environments, networking systems, security infrastructure, and enterprise services. The Analyst ensures reliable performance, security, scalability, and continuous improvement of the infrastructure ecosystem to meet evolving business demands. How You’ll Make an Impact Cloud & Infrastructure Management

• Support the design, deployment, and maintenance of cloud and hybrid infrastructure solutions with strong emphasis on Microsoft Azure & Virtualization

• Administer vSphere virtualization, ensuring high availability and optimal performance across virtual machines

• Oversee Palo Alto Networks firewalls, ensuring security policies and traffic inspection are maintained aligned with Cybersecurity best practices

• Manage secure and scalable network environments using Meraki and UniFi solutions

• Maintain and monitor storage and backup systems, including Rubrik and other hybrid solutions

• Collaborate with business units to scale and optimize infrastructure supporting critical applications and services

• Support virtualization for field services including NCR PXE boot and endpoint deployments

Security & Surveillance Systems

• Oversee and manage Verkada connectivity for physical security systems including access control and camera infrastructure

• Collaborate with the cybersecurity team to ensure compliance with Zscaler and other endpoint protection tools

Support Services Management

• Support daily service delivery and vendor relationships to ensure operational excellence

• Track, escalate, and resolve service tickets using internal and MSP ticketing systems

• Develop standardized troubleshooting and remediation workflows

• Monitor and report on SLA metrics and help identify areas for improvement

Installations and Site Support

• Lead and execute annual hardware refresh projects

• Provide onsite and remote support for network deployments and infrastructure maintenance

• Install and support POS and back-office systems at retail locations

• Travel as needed to support physical installations and troubleshooting

Timely Technical Support

• Own support issues from identification to resolution, ensuring communication with stakeholders throughout

• Prioritize, diagnose, and resolve technical requests in a timely and professional manner

• Perform root cause analysis and document lessons learned to prevent recurrence

• Provide onboarding support and training for new employees and contractors

Documentation & Inventory Management

• Maintain accurate and comprehensive documentation for systems, processes, and configurations

• Create and update standard operating procedures and knowledge base content

• Maintain asset inventory and software compliance records

Hardware and Software Support

• Support firmware and software updates across infrastructure

• Troubleshoot and manage networking components (firewalls, switches, access points)

• Administer and maintain Windows Server environments, Active Directory, DNS, and GPOs

• Support and improve endpoint management through Microsoft Intune and related tools

• Other duties as assigned by the Infrastructure Manager

What We’re Looking For

• Associate’s degree in computer science, information systems, or related field preferred; equivalent experience accepted

• 3+ years in IT with experience supporting both cloud and on-premises infrastructure

An ideal candidate will also have expertise in:

• Virtualization (vSphere/VMware, PXE booting, Hypervisors)

• Networking (Meraki, UniFi, Palo Alto, Zscaler)

• Cloud (Microsoft Azure)

• Security and surveillance (Verkada)

• Disaster recovery (Zerto, Rubrik)

• Endpoint and server administration (Windows Server, Active Directory, Intune)

• Experience with ticketing systems and service lifecycle management

Key Competencies

• Delivering results and meeting SLAs

• Customer-focused technical support

• Adaptability in hybrid environments

• Analytical and strategic thinking

• Expertise in infrastructure technologies

Availability and Travel

• This role complies with our company’s hybrid schedule. Our operating days and hours are Monday through Friday from 8:00 AM to 4:30 PM, with expectation of office & field days being Tuesday through Thursday, reserving Monday and Friday as work-from-home.

• Occasionally, business needs may require periodic work obligations outside of core business hours including rotational on-call responsibilities.

• This role may require occasional travel, including overnight stays for field support, training, conferences, or other events with reimbursement available for approved accommodations and/or expenses.

• This role requires utilization of your personal vehicle for travel; mileage reimbursement and/or vehicle reimbursement programs are offered by Wills Group accordingly.

ADA Compliance The Wills Group is committed to providing equal employment opportunities and fostering an inclusive workplace for individuals with disabilities. In compliance with the Americans with Disabilities Act (ADA), we ensure that all qualified individuals are given the necessary accommodations to perform the essential functions of their roles. We encourage open communication and collaboration to identify and implement reasonable accommodations that support the success of our employees while maintaining operational excellence. Reasonable accommodations can be discussed during the hiring process. Why You Should Join Wills Group As a thriving, family-owned, $1.5 billion company headquartered in scenic La Plata, Maryland, (a 45-minute commute from Washington, DC), we take pride in our strong presence across the Mid-Atlantic region. Featuring nearly 300 retail locations of our family of brands including Dash In, Splash In ECO Car Wash, and SMO Motor Fuels, we are shaping the future of convenience retailing, fuels marketing, and commercial real estate. Since 1926, our work-hard, play-hard mentality propels us to serve the communities that have supported us throughout the years. Keeping lives in motion is more than our mission--it's our way of life! We're dedicated to empowering individuals to embrace new possibilities and chart their own paths to success. Discover the fulfillment of working alongside passionate professionals, where your ideas are valued, and your potential is nurtured. Become part of something bigger when you join the Wills Group! Benefits and Perks Embark on a rewarding journey where your growth, future, and well-being take center stage! As a certified Great Place to Work™, the Wills Group understands today's professionals desire meaningful careers with a culture that's as authentic as possible. We pride ourselves in fostering an environment that supports your overall development. Look forward to joining a company that celebrates your wins whether big or small. You can count on us to provide industry-leading total rewards packages that include a range of benefits and perks that contribute to your overall well-being:

• Financial Well-being: Employer 401(k) match (currently at 7%), health savings plan, and financial planning.   

• Physical Well-being: Comprehensive health, vision, and dental plans tailored to meet the needs of our people and their families, even their pets!  

• Paid Time Off: Vacation, sick, personal, community engagement, and parental leave for new parents.

• Work/Life Balance: Hybrid and flexible work environment, Employee Assistance Program, travel assistance, family life planning.

• Exclusive Discounts: Enjoy discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.

• Education and Development Opportunities: 100% tuition reimbursement to support our team’s education goals, robust development programs, and certificate program assistance (up to 100% employer-paid).

• Competitive Salary: Competitive pay matched to DC Metro area.

Wills Group does not accept unsolicited resumes from recruiters or employment agencies in response to the Wills Group careers page or a Wills Group social media post. Wills Group will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Wills Group explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Wills Group. Wills Group is an equal opportunity employer. Wills Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.