Job Description
Job Description
The Scheduling/Project Coordinator is the company liaison between the customer and the installation workforce to ensure a seamless installation experience. This position interfaces with installers, clients, service providers, Crew2 personnel, and the customer that experiences the installation on a daily basis.
Responsibilities:
- Customer Experience
- Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
- Connecting with customers to discuss installation timeframes and manage expectations
- Responding to incoming customer calls
- Following up with customers once work is completed to ensure complete satisfaction
- Serves as a primary contact and problem solver for customers when issues arise
- Strives for excellence in customer contact; ensures that communication with customers is completed on a priority basis and that all correspondence is customer-focused and well documented
- Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
- Interaction with Installers
- Ensures that daily installations are coordinated on a timely basis and actively managed; this includes:
- Dispatching work orders to service providers
- Connecting with customers to manage expectations and ensure preparedness
- Ensuring that work is completed and customer is completely satisfied
- Creates and maintains an environment that engages Service Providers in the quest for excellence, thereby, retaining and attracting other subcontractors
- Facilitates problem-solving and issue resolution with installers in a manner that is timely, responsive, and respectful
- Ensures that providers are paid on a timely and accurate basis
- Production Team Partnership
Company DescriptionWe are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.
Company Description
We are the leading national installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.