Job Description
Job DescriptionDescription:
Job Title: Helpdesk Analyst
Location: Norcross, Georgia
Company: Milner Technologies
Job Overview:
Milner is seeking a dedicated and skilled Helpdesk Analyst to join our team. This role is pivotal in providing exceptional customer service and technical support for our proprietary document management solution. The ideal candidate will have a strong background in troubleshooting Microsoft Server operating systems and possess a passion for learning and adapting to new technologies.
Key Responsibilities:
- Provide technical support and customer service for Milner’s document management software.
- Diagnose and troubleshoot software and hardware issues effectively.
- Manage and prioritize multiple technical tasks while maintaining attention to detail.
- Document and track issues using our ConnectWise helpdesk software.
- Collaborate with team members to resolve complex technical problems.
- Stay updated on software Upgrades and enhancements, adapting quickly to new systems and processes.
Qualifications and Skills:
- Minimum of 1+ years of Helpdesk training and experience.
- Proficient in troubleshooting Microsoft Server operating systems.
- Strong communication and organizational skills, with a high level of professionalism.
- Ability to handle multiple tasks in a fast-paced environment.
- Detail-oriented with a keen ability to diagnose issues.
- Certification as a Professional (preferred).
Attributes:
- Eagerness to learn and improve through on-the-job training.
- Comfortable with constant changes and updates in software.
- A proactive approach to problem-solving and customer service.
Why Join Us?
At Milner, we value growth and innovation. Join a team where your contributions matter and be part of a dynamic environment that encourages professional development.
Requirements: