Job Description
Job DescriptionDescription:
Position Overview
The Training Supervisor – Integration Team is responsible for ensuring proper training is completed for all personnel supporting integration team activities. These teams are both offshore and onshore, in various time zones, as well as full time, part time, contract, and third-party personnel. The focus of this integration teamwork is to onboard patients in the Brightree system, create orders for these patients, and contact these patients to schedule support activities. Create and update all training materials for Integration Teams. Responsible for leading these integration teams, triage their questions and issues within the organization to ensure timely conclusion and ongoing training while providing the high standard of care set by the organization. The Training Supervisor – Integration Team must be self-managed, detail oriented, creative with resources and able to direct teams. Must be resourceful, an independent thinker and self-sufficient.
Requirements:
Job Functions:
- Deliver training courses
- Direct structured learning experiences and monitor their quality results
- Lead overall administrative activities for the integration teams (internal and external)
- Must be able to supervise teams, provide guidance to team questions and help resolve issues
- Acclimate new team members to the business and conduct orientation sessions
- Continuously identify and conduct training needs by evaluating strengths and weaknesses
- Translate requirements into training activities that will prepare the team to effectively perform their job
- Create/update all training materials needed for Integration Team members
- Work closely with 3rd party Team Leaders, and their teams, to ensure consistently efficient and high-quality work is produced
- Track and log errors by Integration Team members for coaching/training
- Communicate daily with all Integration teams
- Assist in maintaining a positive customer experience when interfacing with our company
- Assist and respond to team members with any questions they may have concerning a task or order assigned to them
- Maintain working knowledge of current homecare products and services offered by SG Homecare and all applicable insurance guidelines regarding eligibility for coverage and reimbursement
Qualifications:
- Ability to prioritize tasks, exercise confidentiality in maintaining sensitive information.
- 3+ years of Brightree experience (Order Intake/Order Creation) (Mandatory)
- 2+ Customer Service experience with patient/customer interaction desired
- Prior experience as a trainer or a similar position desired
- Supervisor or Management experience a plus
- Excellent organization skills and the ability to multi-task
- Excellent public speaking and facilitation skills
- Excellent communication, interpersonal skills and presentation skills.
- Knowledge of various teaching methods and approaches
- Ability to work independently and exercise sound judgement, problem solving.
- Proven ability to manage projects.
- Strong computer skills required