Job Description
Job Description
POSITION SUMMARY
USM Technology is seeking a highly organized and detail-oriented Project Coordinator to manage our Design Desk process and ensure the timely and accurate communication of project plans with our clients. The ideal candidate will play a pivotal role in driving efficiency, maintaining up-to-date project plans, and fostering seamless collaboration between our teams and clients.
KEY RESPONSIBILITIES
Design Desk Management:
- Oversee and operate the Design Desk process to create "shovel-ready" work packages for the professional services team.
- Coordinate with internal stakeholders to gather technical requirements, documentation, and resources for project preparation.
- Develop and maintain a repository of standardized templates, checklists, and workflows to streamline the Design Desk process.
- Ensure accurate scoping and delivery timelines for all project designs.
Project Plan Coordination:
- Create, update, and maintain detailed project plans, schedules, and milestones.
- Collaborate with the Professional Services team to track project progress and address any roadblocks or resource gaps.
- Monitor timelines and budgets to ensure projects stay on track and within scope.
Client Communications:
- Serve as the main point of contact for project updates and communication with clients.
- Provide regular progress reports, manage client expectations, and address any questions or concerns.
- Organize and lead client status meetings to review project milestones, changes, and deliverables.
- Document meeting minutes, action items, and next steps to ensure alignment between internal teams and clients.
Other duties as assigned
QUALIFICATIONS
- Education: Bachelor’s degree in Business Administration, Project Management, or a related field (preferred).
- Experience:
- +2 years of experience in project coordination or management, preferably in the IT or professional services industry.
- Familiarity with Monday.com project management tool, or similar.
- Skills:
- Strong organizational skills with exceptional attention to detail.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite, including Excel and PowerPoint.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
PERFERRED EXPERIENCE
- Knowledge of the TruMethods framework or experience working with a similar IT management philosophy.
- Understanding of managed services, IT operations, or professional services projects.
KEY ATTRIBUTES FOR SUCCESS
- Proactive problem-solver who thrives in collaborative environments.
- Strong interpersonal skills to build positive client relationships.
- Ability to translate technical concepts into client-friendly language.
- Adaptability to embrace change and drive process improvement.