Assistant Residential Clinical Manager/Operations Manager at Clitheroe Residential Center
Job Description
Job Description
Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Corps/Department: Salvation Army Clitheroe Center
Reports To: Executive Director
FLSA Status: Full Time/40 hours per week; Exempt
Rate of Pay: $75,000 - $80,000 annually
Scope of Position/Essential Functions: The Assistant Residential Clinical Manager/Operations Manager will facilitate groups, attend staff meetings, and oversee the day-to-day aspects of the Clitheroe Residential schedule, including client monitoring and supervision. They will maintain and enhance treatment capabilities by hiring, training, coaching, and monitoring the Lead Behavioral Health Associates, Behavioral Health Associates (BHA), Case Mangers, the Lead Cook and the Cooks. They will assist in developing clinical curriculum, group schedules, meet licensing requirements, and implement therapeutic interventions. They will be responsible for evaluating treatment effectiveness, ordering, and maintaining stock of clinical materials, and will liaison with community partners, probation/parole/furlough officers. They will ensure the integrity of the overall program schedule of client activities.
Education and Work Experience:
•Bachelor's Degree in field related to social services or three years' experience in the field of substance abuse/mental health or related field, and three years' supervisory experience required.
•Three years of direct clinical experience in the treatment of chemical dependency, substance use disorders, and dual diagnosis/co-occurring disorders.
•Expert in the knowledge of Substance Related and Addictive Disorders and its treatment.
•Experience consistent with the requirements for Alaska State Certification Chemical Dependency Counselor I (CDCI), though a Chemical Dependency Counselor II (CDCII),certificate is preferred.
•Able to obtain Alaska State CDCI Certification within one year from date of hire.
•Alaska driver's license with acceptable criminal history and driving records
Knowledge, Skills and Abilities Required:
• Proficiency in using general office equipment, Microsoft Office Suite, AKAIMS databases, and report-generating programs.
• Expert knowledge of Substance Related and Addictive Disorders and the treatment thereof.
• Skilled in the areas of group, individual and family counseling, didactic presentations, case management, treatment planning, discharge planning, crisis prevention/intervention, clinical evaluation, quality assurance, personnel management, recordkeeping, and documentation requirements.
• Ability to conduct training for clinical staff.
• Knowledge of cross-cultural issues, CARF certification, DBH requirements, and skilled in working with diverse population.
Essential Functions:
• Support the needs of the Executive Director to ensure the highest quality of treatment occurs at the program.
• Directly Supervises the BHAs, Lead BHAs, Peer support Specialists, Case Managers, Lead Cook and Cooks.
• Supervises the day to day schedule of residents.
• Develops and conducts training on clinical curriculum.
• Maintains inventory of clinical materials for entire facility
• Milieu Management including implementation of therapeutic interventions, maintaining intervention binder, managing crisis, and assisting on unit as needed.
• Supervises the collecting, ordering and documentation of all urinalyses, and train all employees on the process and procedures regarding the collection of urinalyses.
• Oversees the work of the BHAs and Cooks to ensure quality services for clients from intake to discharge.
• Conducts orientation with new employees; supervise the performance of BHAs and Cooks by consistently providing positive feedback to the staff when deserved to encourage competence.
• Provide coaching, counseling, and initiating progressive disciplinary actions with staff as needed; Plans and implement training for operations staff on a scheduled basis and participates in training of clinical staff as needed.
• Attends treatment team meetings and staff meetings regularly; analyze and updates curricula for support staff on an annual basis; use evidence-based practices and client feedback to improve services and treatment outcomes.
• Collaborates with team members to ensure excellent client care and to ensure facility meets requirements for licensing, implement changes as necessary.
• Responsible for the minute-by-minute (24/7) implementation of the daily residential program schedule, including all activities.
• Coordinates all supportive services such as monitoring medication self-administration, urine collection/analysis, and special events for clients such as the annual Christmas party and other holiday activities and oversee the driving/transportation schedule.
• Responsible for the continual 24/7 client management, monitoring and supervision, and client activities, including regular location verification checks of each client per established policies and procedures. Client management includes non-physical de-escalation and non-violent physical crisis intervention per policies and procedures.
• Serves as operational liaison between residential and outpatient units; coordinates relevant services and enhances intra-agency communication and cooperation.
• Chair operations staff team meetings; attend quality assurance meetings; conduct client interventions; and conduct regular reviews of BHAs' documentation work to ensure quality and compliance of records.
• Participates in Electronic Health Records documentation and oversee BHAs in their use of lntergy/EHR.
• Shares On-Call evening and weekend duties with the Clinical Manager.
• Performs other reasonably related duties as assigned.
Software-related Skills: Microsoft Word, Outlook, and Excel required; Intergy EHR, working knowledge of database applications and ability to use new software programs with basic training.
Work Environment: The work environment is located in a residential treatment setting.
Language Skills: Must be able to understand, follow and give both written and oral instructions. The employee must be able to use speech and hearing for ordinary and telephone conversation.
Mathematical Skills: Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.
Performance Skills: Must be creative, self-motivated, organized, and flexible.
Physical Requirements: Ability to sit, walk, stand, bend, squat, climb, kneel and twist on intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate a telephone. Ability to lift up to 50 pounds. Ability to access and produce information from a computer. Ability to understand written information.
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
Acknowledgement of Religious Purposes of The Salvation Army: The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army’s religious purposes and his/her work related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.