House Cleaning Company Scheduler/Quality Control Coordinator

Job Description

Job DescriptionScheduling Duties:

• Create and manage daily, weekly, and monthly cleaning schedules for residential and commercial clients.
• Assign jobs to cleaning staff based on availability, location, and skill level.
• Adjust schedules as needed due to client requests, cancellations, or employee availability.
• Communicate schedule updates to cleaners and clients in a timely and professional manner.
• Maintain accurate records of services rendered and staff hours.
  
  

Quality Control Duties:

• Conduct on-site and post-clean inspections to ensure service meets company standards.
• Address client concerns or complaints quickly and professionally.
• Provide feedback and retraining to cleaners as needed based on performance.
• Develop and implement quality control checklists and procedures.
• Monitor supplies and equipment quality used during cleaning.
  
  

Requirements:

• Proven experience in scheduling, operations, or quality control (cleaning industry preferred).
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal skills.
• Tech-savvy: comfortable using scheduling software, spreadsheets, and mobile apps.
• Valid driver's license (if inspections or field visits are required).
• High attention to detail and a commitment to high-quality service.
  
  

Preferred Qualifications:

• Bilingual (Spanish/English) is a plus.
• Experience with CRM or field service management software (e.g., Jobber, Housecall Pro, ZenMaid).
• Prior supervisory or team lead experience.
  
  

Compensation & Benefits:

• Competitive hourly wage or salary (based on experience).
• Paid time off and holidays.
• Company vehicle or mileage reimbursement for site visits.
• Opportunities for advancement and bonuses based on performance.