IT Services & Support Technical Lead

Job Description

Job Description

Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena’s proprietary diagnostic technologies enable customers to; prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business!

At Hygiena we believe:

• In providing the highest quality products & service
• Being a leader in innovation
• Having a compelling desire to improve and win in the marketplace
• In contributing positively not only in the workplace, but in our community and environment!

With rapid growth comes opportunity. We are looking for an IT Services & Support Technical Lead to join our team in Camarillo, Ca! This is an onsite full-time, exempt position.

Responsibilities:

• Delegates, oversees and is the desktop engineering technology expert for onsite end user support for devices such as laptops, desktops, printers, label printers, and monitors as well as the Windows 10/11 environment and Office 365; installs and maintains printers, desktops, laptops, phones, and other hardware as necessary for new hires, desk transfers, or replacement of faulty/broken IT equipment; ensures that all installations, maintenance, and upgrades are carried out on schedule and to client specifications; works directly with 3rd party IT vendors to troubleshoot and escalate issues as necessary.
• Develops user manuals, and assists with the development of IT policies, procedures, manuals, and user guides utilizing, and aligning with, industry standard technical documentation best practices, as well as internal guidelines and standards. Create documentation and technical artifacts as required in support of the technical environment, as well as for assigned projects.
• Develops and overseas the configuration, imaging and installation of desktop computer systems, which includes software and hardware. Is the technical expert for all desktop engineering related services.
• Performs tests and troubleshooting, as well as developing and oversees quality standards; performs maintenance activities on end user devices, operating systems, and images. Creates images as needed to support new endpoint models.
• Assists with the management of the company’s Endpoint Detection & Response (EDR) solution, endpoint encryption (BitLocker), Microsoft AutoPilot, the IT Services & Support SharePoint site, and Microsoft InTune.
• Assists with IT inventory including asset tracking, logging, and deployment of machines. Orders IT supplies and hardware as required including phones, desktops, laptops, printers, peripherals, etc.
• Provides training and guidance of Service Desk staff members; stays up to date with field advancements and ensures that the team receives refresher training – as well as the assisting with the ongoing team training to increase the knowledge, skills, and capabilities of the team. Provides training and mentoring to less-senior staff to help ensure alignment on skillset and process adherence.
• Analyzes existing computer systems and makes recommendations for upgrades and improvements.

Qualifications:

• Associate Degree in Information Technology, Computer Science or a related field, and/or equivalent education and work experience required.
• Minimum of five plus (5+) years of experience with focus on Windows 10/11, Server Administration and Network troubleshooting in a global organization.
• Minimum of two (2) years of experience as a Senior or Principal Desktop Engineer required.
• Minimum of two (2) years of experience leading, mentoring, or guiding teams' members preferred.
• One or more Microsoft Certifications (e.g., Microsoft 365 Endpoint Administrator, Modern Desktop Administrator Associate, MCSE: Desktop infrastructure, Azure Fundamentals, Microsoft 36f5 Certified: Fundamentals) required.
• One or more CompTIA Certifications (e.g., A+, Network+, Security+, Tech+) required.
• Must have detailed knowledge of InTune, AutoPilot, Active Directory, Computer Hardware, Service Desk Operations, and ITIL/ITSM processes.
• Experience working with Azure Active Directory and Azure Cloud services is highly desirable.
• Experience working with VMware, Hyper-V, CIFS Security Permissions, Pulseway RMM and/or Datto and deploying RMM automation a plus.
• Experience managing Windows 10/11 based desktop infrastructure on an Enterprise Network infrastructure, preferably global, using InTune and AutoPilot preferred.
• Experience in GPO Management is a plus
• Experience installing network hardware and servers in ITE Rooms, network cabling, and wi-fi networks highly desirable.
• Experience troubleshooting networking issues at the endpoint, including wireless network SSIDs
• Experience with centralized Windows 10/11 desktop imaging using Acronis and/or AutoPilot.
• Possess one or more industry recognized certifications a plus (e.g., A+, Network+, Security+, MCSE, etc.).
• Advanced knowledge of Windows 10/11 Pro / Enterprise and Office 365.
• Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, Visio, PowerPoint) and Adobe Acrobat required.

Salary Range (applicable to California):

$85,000 - $100,000 base salary DOE

Skills/Abilities:

• Comfortable with interacting and working with all levels of customers, both internal and external: good interpersonal skills, team motivation and outgoing personality.
• Excellent adaptability in a fast-paced environment with the flexibility and willingness to take on new tasks and projects.
• Ability to speak and write clearly and accurately
• Attention to detail and accuracy
• Effective listening skills
• Multitasking capabilities
• Must have in-depth analytical and provide-solving skills
• Must be able to use direction and independent judgement
• Understanding of network protocols such as Ethernet, wireless, VPN, NAT, IPSec, TCP/IP, DNS DHCP, and SMTP
• Expertise in windows active Directory management, PowerShell, Group Policy Management

Why you’ll want to join our team:

Teamwork as a core value.

At Hygiena, our emphasis on teamwork and cross-functional communication enables us to build stronger bonds within our business.

Be a part of something big.

Hygiena plays a critical role in helping to prevent global health crisis such as foodborne illness, healthcare-associated infections, and other outbreaks.

Giving back to our communities.

Hygiena believes in giving back by supporting local organizations committed to improving the lives of children and youth in our communities.

Benefits and Perks:

• 15 days of PTO & 9 paid company holidays
• Medical with HSA employer contribution, Dental, Vision available 1st of the month after start date
• Company paid Life Insurance, Short* and Long-Term Disability and an Employee Assistance Program
• 401(k) with Safe Harbor and Profit-Sharing employer contributions
• Tuition Reimbursement program
• Charitable Contribution matching
• Employee Referral bonus opportunities

*State paid short-term disability for California based employees

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Hygiena participates in E-Verify.