Manager of Projects and Engineering (MSP)

Job Description

Job Description

Midnight Blue - Manager of Projects and Engineering

Do you want to work for an established, award winning, and growing MSP with a variety of clients and technologies daily? Are you looking for a supportive team environment with room for growth?

For the past 20 years, Midnight Blue has been providing Full-Service IT, Cybersecurity, and VoIP solutions and support to their clients. Our continued success depends on a great team that works well together to deliver our mission of an Always On Client Experience. We are seeking a Manager of Projects and Engineering responsible for leading the team that specs, manages, and executes projects, ensuring a consistent, high-quality experience across all engagements. The ideal candidate will combine strong leadership skills, a thorough and broad knowledge of current SMB technology, and project management experience. This is an on-site opportunity in Pittsburgh, PA.

We'll provide:

• Robust benefits package including healthcare, dental, vision, and 401k

• Salary of $120-130k, along with tuition reimbursement and professional development assistance

• Strong core values to uphold our company standards

What you'll do:

• Manage, mentor, and review a team of project engineers and field technicians

• Define and establish project delivery standards and best practices

• Oversee the client project lifecycle: onboarding, planning, execution, and closure

• Collaborate with Sales, Account Management, and Support teams to ensure smooth handoffs and effective communication

• Ensure projects are documented thoroughly and accurately in the PSA tool

• Set, track, and report on performance KPIs

• Act as a point of escalation for project-related client concerns

• Facilitate client meetings and participate in project scoping and review sessions

• Specify optimal client technology solutions

Skills you'll need:

• 5+ years of IT project delivery experience (at an MSP strongly preferred)

• 2+ years of experience managing technical teams

• Bachelor's degree in IT, Business, or a related field (preferred)

• Strong understanding of common SMB technologies such as: Windows Server products, VMware/Hyper-V, SAN technology, Microsoft 365, networking, backup, and cloud solutions

• Hands-on familiarity with PSA and RMM tools (e.g., ConnectWise,?N-Able)

• Excellent communication, organizational, and analytical skills

• Project Management certification (PMP, ITIL, Project+) preferred

• Experience with EOS/Traction methodology preferred

• Familiarity with NIST/CMMC or other compliance frameworks preferred

Next Steps:

• Quick apply with your resume here

• Or

• Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/link/index/JB-1GJOL0MUW?u=1110981