Job Description
Job Description
Job Title: Help Desk Technician
Location: Buford, GA
Company: Global Electronic Services, Inc.
Employment Type: Full-Time | On-Site
Be the First Line of Support for Manufacturing
Global Electronic Services has been a trusted partner in industrial repair for over 20 years—providing fast, reliable service for electronic, mechanical, and motor equipment to manufacturers across the nation. We’re hiring a Help Desk Technician to serve as the first point of contact for customers needing service support, technical assistance, or repair status updates.
If you're tech-savvy, customer-focused, and thrive in a solution-oriented environment, this is your chance to support American industry and grow with a team that values both speed and service.
What You’ll Do:
- Answer incoming calls, emails, and chat requests from customers seeking service or repair support on items that have been previously repaired.
- Assist with warranty service intake, troubleshooting basic issues, and guiding customers through the repair process.
- Provide real-time updates on order statuses and communicate with internal departments to track repair progress.
- Accurately log customer interactions and escalate complex technical issues to appropriate repair teams.
- Help identify patterns in support requests to improve workflows and customer experience.
What We’re Looking For:
- At least 10 years experience in a help desk, customer support, or technical service role—preferably in an industrial, electronics, or equipment service environment.
- Excellent verbal and written communication skills.
- Strong computer skills and comfort navigating CRM, ERP, and ticketing systems.
- Ability to stay calm under pressure and multitask in a fast-paced setting.
- A service-oriented attitude and strong problem-solving mindset.
Why Global Electronic Services:
- Join a company trusted by top manufacturers for over two decades.
- We combine industry-leading expertise with a customer-first culture.
- Competitive compensation and a full benefits package.
- Growth opportunities in a stable, essential industry.
Apply Today to become part of a team that keeps industry running.
Learn more about our company and services at www.gesrepair.com.
Company DescriptionGlobal Electronic Services was established in 2000 and we are currently in our 25th year! We are the largest B2B industrial repair facility in the United States and can repair those hard to repair or obsolete units. We have 2 state-of-the art repair facilities, Buford, GA (HQ and repair facility) and Euless, TX (repair facility only). You can take a virtual tour of both sites on our YouTube channel, read our company brochure and you can also visit our company website where you’ll find several videos showing our vast and expansive knowledge on all things industrial. We are the leading industrial repair company in the US. We have 2 repair facilities, one in Buford, GA and the other in Euless, TX. We have state of the art repair equipment and the quickest service in the field.
Company Description
Global Electronic Services was established in 2000 and we are currently in our 25th year! We are the largest B2B industrial repair facility in the United States and can repair those hard to repair or obsolete units. We have 2 state-of-the art repair facilities, Buford, GA (HQ and repair facility) and Euless, TX (repair facility only). You can take a virtual tour of both sites on our YouTube channel, read our company brochure and you can also visit our company website where you’ll find several videos showing our vast and expansive knowledge on all things industrial. We are the leading industrial repair company in the US. We have 2 repair facilities, one in Buford, GA and the other in Euless, TX. We have state of the art repair equipment and the quickest service in the field.