Job Description
Job Description
We are seeking a skilled and customer-oriented Computer Support Technician to support day-to-day IT operations. The candidate will provide help desk and network administration support under the supervision of the IT Systems Manager and Specialist. This includes hardware/software support, system configuration, network operations, and ensuring system integrity and availability.
Key Responsibilities:
- Provide Tier I and II IT support including troubleshooting, installation, configuration, and user training.
- Support and maintain desktop, laptop, and mobile device infrastructure.
- Perform network administration duties including configuration and maintenance of networked systems.
- Support case management and litigation systems, intranet/web content updates, and IT security compliance.
- Assist with inventory management of IT assets and peripheral devices.
- Participate in planning and execution of litigation support and data systems.
- Perform routine checks on systems to maintain confidentiality, integrity, and availability.
- Follow cybersecurity protocols and training requirements.
Required Qualifications:
-
Education: Completion of post-secondary education (Associate’s degree or higher preferred).
-
Experience: Minimum of 1–2 years of IT-related work demonstrating:
-
Attention to detail and accuracy in task execution.
-
Strong customer service and problem-solving skills.
-
Proficiency in system and network troubleshooting.
-
-
Technical Skills:
-
Familiarity with Microsoft operating systems and SQL Server environments.
-
Experience with IT systems performance tuning, diagnostics, and security practices.
-
Understanding of web-based content management and tools.
-
-
Soft Skills:
-
Strong communication and interpersonal skills.
-
Ability to work under supervision and follow documented procedures.
-