Job Description
Job DescriptionDescription:
The Belfast Community Co-op is hiring for a Front End Floor Manager. The ideal candidate would be solution-oriented, an effective leader, and excited to create a positive customer experience. Belfast Community Co-op’s mission is to bring locally sourced, reasonably priced, organic and natural products to all while fostering an environment where everyone is truly welcome.
Starting at $18.48 hourly, this is a Full Time position*, focusing on afternoon and closing shifts.
Our Front End Floor Managers (FMs), are the on-shift leads of the Front End Department. Floor Managers are responsible for the smooth function of the Front End department during a shift, opening or closing the store as scheduled. The ideal candidate would be customer service focused, solution-oriented, and an effective leader.
ESSENTIAL FUNCTIONS
- Ensures the smooth functioning of the Front End Department through the shift
- Trains others in department functions, and participates in creating and updating written and visual content department use
- Acts as a part of the Front End team to uphold safety, customer service, and asset protection standard
*Minimum weekly hours for all Floor Manager positions is 30+ hours weekly, with a minimum of four shifts and include one or more weekend days.
GENERAL EXPECTATIONS FOR ALL WORKERS
- Provides exceptional customer service to internal & external customers, both in person & via phone:
- Responds promptly and honestly to customer inquiries
- Greets customers with a smile and friendly demeanor
- Communicates respectfully
- Wears any required uniform (nametag, apron, chef coat, etc.) so as to be easily identifiable to customers and able to work safely (hair covering, closed toed shoes, etc.)
- Asks for help from co-workers and provides help to customers and co-workers as needed.
- Works efficiently and safely
- Takes initiative and works as a part of a team
- Approaches work with a positive attitude
- Collaborates with others to find solutions and accepts solutions once determined
- Continues to learn and develop knowledge as it relates to the position, co-op, and industry
- Demonstrates regular and dependable attendance
- Follows department procedures and SOPs
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Belfast Community Co-op Worker Benefits include:
- Sponsored Co-op Ownership/ Equity Share
- Generous Store Discount
- In-Store Charge Account
- Paid Sick Time
- Paid/Earned Vacation Time
- Retirement Account with Employer Matching
- Regular Free-to-Staff Food and Wellness Items
- CSA/Farmers Market Reimbursement
- Education Credits (PTO for exploring interests related to work)
- Professional Development & Continual Training Opportunities
Full Time Workers (30 hours or more) are also eligible for insurance benefits including:
- Co-op Subsidized Health Insurance Plans
- HSA plan with Matching
- Dental insurance
- Vision Insurance
- Fully Paid Life Insurance
- Voluntary Life Insurance
- Short Term Disability
Requirements:
QUALIFICATIONS (knowledge, skills, and abilities)
Minimum:
- Experience handling cash
- Experience using a Point of Sale (POS) system
- Demonstrated ability to perform customer service in person and over the phone
- Problem-solving skills, including assessing complex situations, determining action steps, and communicating evolving plans to a varied audience
- Strong written and verbal communication
- Ability to manage multiple time-sensitive tasks
Preferred:
- Supervisory experience in a retail setting
- Experience with Google Suite, including Docs, Gmail, and Sheets
- Experience with natural foods co-ops
PHYSICAL DEMANDS AND WORK ENVIRONMENT (in a usual workday)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands to handle, feel, and for fine manipulation. The employee is frequently required to reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. This position requires frequent interaction with the public, in person and over the telephone.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than the “at will” relationship.
The Belfast Community Co-op is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
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Located in the heart of downtown, the Belfast Community Co-op has been serving the community since 1976. Everyone is welcome to shop at the Co-op: it is our mission and our pleasure to bring locally-sourced, reasonably priced, natural products to all. Whether you are looking for a job you'll love or a career you can grow with, Belfast Community Co-op provides the training, benefits, and supportive community to help you be successful.