Technical Sales Consultant - Order Entry

Job Description

Job Description

ABOUT BANNER SOLUTIONS – NOT JUST A HARDWARE DISTRIBUTOR

At Banner Solutions, every teammate is an owner.

Banner Solutions is more than a typical door hardware distributor – we’re obsessed with making our customers’ jobs easier through inventory availability, product findability, and top-tier customer support.

We are Securing Every Doorway and Beyond with Trusted Solutions.

Our expertise spans commercial, electronic access control, residential hardware, and locksmith supplies, supported by an industry leading e-commerce platform featuring products from over 260 manufacturers. Banner Solutions aims to simplify and enhance customer experiences through efficient processes and personalized service, setting new standards in the industry. We are entering an exciting phase of growth and expansion supported by significant investments!

JOB SUMMARY

We’re seeking a detail-oriented and tech-savvy Technical Sales Consultant – Order Entry to own the front line of our sales operations. In this role, you’ll be responsible for accurately entering and validating customer orders, ensuring speed, precision, and excellent post-sale experience. You’ll collaborate cross-functionally with sales, operations, and fulfillment teams to drive order accuracy and customer satisfaction.

GENERAL DESCRIPTION, PRIMARY RESPONSIBILITIES, JOB DUTIES

Primary Responsibilities

• Process incoming purchase orders received via email by accurately entering them into our order management system in a timely and error-free manner.
• Review and validate order details, including part numbers, quantities, pricing, shipping information, and customer terms before order submission.
• Communicate with customers via email and phone to clarify missing or incorrect information on POs as needed.
• Serve as backup support for incoming phone calls, routing inquiries appropriately or assisting customers with basic order-related questions.
• Utilize comprehensive product knowledge of door hardware and security solutions to assist customers in making informed purchasing decisions.
• Provide exceptional customer service by actively listening to customers, understanding their needs, and offering appropriate solutions.
• Maintain up-to-date knowledge of industry including current trends, product updates, and competitor offerings to effectively address customer inquiries.
• Maintain electronic records of orders and communications for audit and operational tracking.
• Support continuous improvement efforts by identifying and reporting common issues or inefficiencies in the order entry process.

QUALIFICATIONS REQUIRED SKILLS, EDUCATION, CERTIFICATIONS, LICENSES

Qualifications

• 1–3 years of experience in order entry, sales operations, or customer service (hardware industry preferred)
• High school diploma or equivalent; additional education or certifications in sales or customer service is a plus.
• Strong attention to detail and data accuracy.
• Experience with CRM (e.g., Salesforce), ERP systems, or order management platforms.
• Ability to work in a fast-paced, high-growth environment with changing priorities.
• Strong communication and interpersonal skills.
• Proactive mindset and eagerness to improve processes and tools.
• Ability to work independently and collaboratively within a remote team environment.

Competencies

• Customer Centric Communication - The ability to effectively understand and engage with customers through active listening and strong interpersonal skills, both verbal and written.
• Agile Responsiveness - The ability to adapt quickly to changing situations and the importance of addressing tasks with a sense of urgency.
• Technical Product Mastery - The ability to learn technical concepts quickly and the deep understanding of product knowledge.
• Strategic Growth Mindset - The ability to solve problems and the capacity for upward growth within the organization.

We foster an inclusive and supportive team culture that values diversity and collaboration and therefore encourage qualified candidates with relevant experience to apply, even if they do not meet all the listed qualifications.

WHY JOIN BANNER?

Banner Solutions is a great fit if

1. You value teamwork and are interested in helping to build an evolving high-growth company
2. You have a “roll up your sleeves” work hard play hard mentality
3. You value making a difference in the world and participating in something larger than oneself
4. You want to work with top quality leaders

What You’ll Gain by joining Banner

1. Ownership shares in the company
2. 401K match
3. PTO
4. Employee Discounts through our partners
5. Health, dental and vision insurance coverage
6. Mentorship & Leadership Development