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<h3>Job Description</h3>
Job Description
Senior Planner / Scheduler – Data Centers
Shape the Future of Mission-Critical Construction
Are you a strategic thinker with a passion for large-scale construction projects? Join our Mission Critical Center of Excellence, where we manage projects exceeding $100 million for top technology and telecommunications clients nationwide. As a Senior Planner / Scheduler, you will play a key role in delivering complex, data center projects by developing and maintaining critical project schedules that drive success.
Your Role:
As a Senior Planner / Scheduler, you will be responsible for managing project schedules, providing technical expertise, and ensuring seamless coordination of construction timelines. You will work closely with project managers, superintendents, and stakeholders to develop baseline schedules, analyze progress, and optimize project delivery.
What You’ll Do:Project Scheduling &amp; Management
<ul>
<li>
Develop, maintain, and monitor baseline and progress schedules for projects over $100 million.
</li>
<li>
Oversee scheduling for multiple projects, ensuring alignment with contract requirements.
</li>
<li>
Manage schedules with over 5,000 activities, ensuring accurate sequencing and resource allocation.
</li>
<li>
Assist Project Managers and Superintendents in establishing and maintaining project schedules, resource plans, and cash flow projections.
</li>
<li>
Provide time impact analyses to support contract revisions and project adjustments.
</li>
<li>
Ensure compliance with company scheduling procedures and best practices.
</li>
</ul>
Analysis &amp; Reporting
<ul>
<li>
Gather and analyze schedule data, preparing concise progress reports and narratives.
</li>
<li>
Forecast scheduling impacts and recommend strategies to mitigate delays.
</li>
<li>
Maintain quality control of all scheduling documents and processes.
</li>
<li>
Contribute to enterprise-wide master scheduling and reporting efforts.
</li>
</ul>
Training &amp; Process Improvement
<ul>
<li>
Train Project Managers and Superintendents on scheduling procedures and techniques.
</li>
<li>
Provide formal CPM scheduling training for company employees.
</li>
<li>
Capture and document lessons learned from completed projects to refine best practices.
</li>
</ul>
What You Bring:
<ul>
<li>
6+ years of scheduling experience on large-scale ($75M+) construction projects.
</li>
<li>
Bachelor’s degree in Engineering, Construction Management, or a related field.
</li>
<li>
Expertise in CPM scheduling techniques and principles.
</li>
<li>
Advanced proficiency in Primavera P6, including cost and resource loading capabilities.
</li>
<li>
Strong problem-solving skills with the ability to analyze and synthesize complex data.
</li>
<li>
Experience in high-rise and building construction scheduling.
</li>
<li>
Ability to handle and prioritize multiple projects simultaneously.
</li>
<li>
Excellent written and verbal communication skills, with a customer-focused approach.
</li>
<li>
Understanding of Lean Pull Planning concepts.
</li>
</ul>
If you’re a detail-oriented planner with a passion for delivering complex construction projects, we want to hear from you! Apply today and take the next step in your career with us.

Senior Planner Scheduler

<h3>Job Description</h3>
Job DescriptionFamily Life Academy Charter School (commonly called FLACS) is a nonprofit network of high-performing charter schools in the South Bronx. Family Life Academy Charter Schools, together with the Latino Pastoral Action Center and parents, create the conditions for self-empowerment for all its K-12 students to excel academically, take responsibility for their own learning, and affirm human values, today, in college, and beyond. We are guided by this mission and through it, we have revolutionized education for students from K-12. Family Life Academy Charter Schools is currently seeking dynamic educators who
<ul>
<li>Value collaboration with like-minded educators who believe that education is activism.</li>
<li>Want to work in an environment where all students are scholars and academic excellence is the norm.</li>
<li>Believe that young people can be leaders who can create positive change in their communities and that schools should be safe, warm and caring environments.</li>
<li>Desire to work in a place where their skills will be nurtured through an embedded professional development program.</li>
</ul>
Key Responsibilities:
<ul>
<li>Implement units to teach students to build responsive websites using HTML, CSS, and JavaScript.</li>
<li>Introduce web tools, Git version control, and best practices in accessibility and UX design.</li>
<li>Guide students through hands-on projects to develop a professional web portfolio.</li>
<li>Cover core programming concepts including variables, functions, and control structures using Python.</li>
<li>Explore advanced topics like object-oriented programming, file handling, and basic data analysis.</li>
<li>Support students in developing real-world coding projects and problem-solving skills.</li>
</ul>
<ul>
<li>Develop and administer formative and summative assessments and analyze and use assessment data to refine instructional practices to close the achievement gap for all students.</li>
</ul>
<ul>
<li>Monitor student behavior and academic progress and report student progress to parents using online resources, report cards, and progress reports.</li>
<li>Reflect on lessons, student data, and current educational trends to improve practice and student outcomes.</li>
<li>Participate in ongoing professional learning, mentorship, coaching, and staff development and share best practices with colleagues and other members of the staff.</li>
<li>Foster the school’s culture of family, inclusion, and a love of learning and build positive and respectful relationships with students, parents, and the school staff.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor's degree is required; a Master’s degree is preferred.</li>
<li>Prior satisfactory teaching experience. </li>
<li>Computer Science Teaching Certification&nbsp;</li>
<li>New York State Teaching Certification in Mathematics (grades 7-12) is a plus. </li>
<li>Dual certification in English to Speakers of Other Languages (ESOL) or Students with Disabilities is a plus.</li>
<li>Professionalism, excellent organizational skills, timeliness, and communication skills.</li>
<li>NYS Dept of Education fingerprint clearance and background checks.</li>
</ul>
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High School - Computer Science Web Design Teacher

<h3>Job Description</h3>
Job Description Summary Little Wonders is currently seeking dependable and mature professionals for part-time afternoon and substitute assistant teacher positions. Ideal candidates must have flexibility, patience, passion for working with young children and a love of nature and the outdoors. These positions are perfect for college students, retired teachers and those looking for a part-time work schedule with flexibility of classroom coverage and shifts. Duties *Assist teacher in planning and implementing daily indoor and outdoor activities *Help create nurturing, safe and healthy indoor and outdoor environments for children *Assist with cleaning duties as needed during and at the end of the day *Diapering and toilet training as needed *Engage with children in activities and learning *Supervise and monitor children to ensure safety and well-being both indoor and outdoors *Assist children with daily routines *Communicate with parents as needed *Maintain cleanliness in classroom and outdoor areas *Maintain records and paperwork as needed Requirements *High School diploma or equivalent *Previous experience working in a formal child care setting *Childcare assistants must be available Monday - Friday *Substitutes will be scheduled as needed but must indicate preference of AM or PM availability *Effective communication skills to interact with children, parents and staff *Understanding of child development and familiarity with safety and sanitation guidelines *Ability to handle the physical demands of working with young children including lifting, bending and kneeling Nice To Haves *Child Development Associate Certification *Associate's or Bachelor's Degree in Early Childhood, Education or related field * Benefits *Paid time off including holidays *Paid professional development and training opportunities *Access to telehealth services and retirement planning *Educational scholarships available to qualified staff *Small class sizes *Working in a Grow NJ Kids qualified center *Indoor and outdoor educational settings *Flexibility of shifts - perfect for college students, retired teachers or those looking for part-time work schedules About Us 
Little Wonders Childcare Learning Center is a Grow NJ Kids rated center located in scenic Warren County, New Jersey. Our certified and experienced teachers provide a quality childcare program for students ages 6 weeks to 12 years. Following a state approved curriculum that is aligned with both New Jersey Birth to Three Early Leaning Standards and The New Jersey Department of Education's Preschool Teaching and Learning Standards, our staff provides students with opportunities to grow and explore across multiple domains of learning and development.

Afternoon Childcare Assistants and substitutes

<h3>Job Description</h3>
Job Description Summary St. Paul's Child Care Ministry is an outreach of St. Paul's County Line Church. We are a non denomination church that teaches straight from God's word. We carry those principles into our child care where we provide a Christ-centered environment that nurtures children in their spiritual development. The Infant Teacher is responsible for working under the guidance of the Assistant Director and Director. The teacher will manage day-to-day tasks and care of the children. While maintaining a safe and stimulating classroom environment. The teacher must be skilled in communicating with children and adults to meet the needs of the children. Duties 
<ul>
<li>Implement educational curriculum and classroom activities.</li>
<li>Support children's emotional and social development.</li>
<li>Observe, monitor, and keep records of individual children's activities. </li>
<li>Engage with children and activities at hand.</li>
<li>Manage day-to-day activities including but not limited to: diapering, feeding, cleaning, and potty training.</li>
<li>Teach and manage the classroom.</li>
<li>Communicate with children's parents or guardians about daily activities and progress. </li>
<li>Ensure all ministry policies and state regulations are met.</li>
</ul>
 Requirements 
<ul>
<li>Create a learning environment that meets the unique needs of infants</li>
<li>Build trusting relationships with children and families</li>
<li>Observe, plan and document for learning</li>
<li>1 year of experience in a child care setting.</li>
<li>Pass a Criminal History Check.</li>
<li>High energy.</li>
<li>Strong oral and written communication skills; technology skills.</li>
<li>Must be 21 years old or older</li>
<li>Associate degree in Early childhood Education, CDA, or higherpreferredbutnotnecessary -we will train</li>
<li>Experience working with young children in a professional environment </li>
<li>Availability to work Monday-Friday</li>
</ul>
 Nice To Haves 
<ul>
<li>Early Education Experience</li>
<li>Associate, Bachelors, or CDA Early Education higherpreferredbutnotnecessary</li>
<li>Classroom Experience</li>
<li>Infant First Aid, CPR, AED</li>
<li>Safe Sleep training</li>
</ul>
 Benefits 
<ul>
<li>Competitive wages</li>
<li>Paid holidays</li>
<li>Vacation time</li>
<li>Sign on bonus</li>
<li>Employee discount rates</li>
<li>Professional Growth Opportunities</li>
<li>No Weekends</li>
<li>Rewarding Career</li>
</ul>

Infant Teacher

<h3>Job Description</h3>
Job Description Summary Substitute Teachers are needed to cover teachers who are absent due to illness or planned leave time.Substitute teachers are hired on an on-call basis and advance notice is usually provided.Flexibility is necessary, as same-day opportunities will arise.Hours vary from 2 to 40 per week. Duties ·Assist the Early Childhood Teacher in the general supervision and management of a classroom of toddler or preschool-age children. ·Supervise and ensure the safety and well-being of the children at all times--being alert for the needs and concerns of the children as individuals and as a group. ·Assist with the planning and implementation of the daily program under the direction of the Early Childhood Teacher. ·Follow a consistent schedule including; small and large group experiences, choice time, music and movement, large and small motor activities skill developments, meals, and effective transition between activities. ·Cooperate in a supportive role in preparing the learning environment, setting up interest centers, preparing needed materials and supplies, and carrying out developmentally appropriate activities designed to meet the physical, emotional, and developmental needs of the children in the classroom. ·Participate with children in group and individual activities. ·Form a caring, nurturing, and responsive relationship with a primary group of children and their families. ·Treat all children, parents, and staff with dignity and respect. ·Provide an atmosphere that promotes and reinforces parental involvement in the classroom. ·Maintain a professional attitude and loyalty to the program in accordance to the educational philosophy of the Center. ·Complete administrative recordkeeping as required by the Center including but not limited to; time sheets, incident reports, parent drop-off and pick-ups, student attendance, fire drills, medication, and other regulated activities. ·Demonstrate initiative—assist and complete general housekeeping tasks. ·Attend all staff meetings and recommended training programs and conferences. ·Complete all necessary training including 15 hours of continuing education, CPR, First Aid, and Universal Precautions. ·Other duties as requested by the Classroom Teacher and/or Director. Requirements Meets Colorado Department of Human Services Early Childhood Assistant Teacher qualifications as outlined in the Colorado Rules Regulating Childcare Centers Experience with pre-school and/or toddler age children. Current Driver License Background Check Nice To Haves 
<ul>
<li>CPR and First Aide Certificate</li>
<li>Early Childhood Courses</li>
<li>1 or more year of experience</li>
</ul>

Substitute Teacher

<h3>Job Description</h3>
Job DescriptionMinimum 1+ years special education experience required. 
Engage your expertise in a dynamic educational environment dedicated to fostering the growth and development of students with diverse learning needs. A contract position is available for a skilled professional specializing in Special Education, set in an engaging elementary school setting in Cambridge, MA.
Qualifications:
<ul>
<li>Bachelors degree in Special Education or a related field; Masters degree preferred.</li>
<li>Valid state teaching certification in Special Education.</li>
<li>Strong understanding of individualized education plans (IEPs) and relevant teaching strategies.</li>
<li>Excellent munication and interpersonal skills.</li>
<li>Proven ability to work collaboratively with a team of educators and support staff.</li>
<li>Experience in modifying curriculum and instructional materials to meet diverse needs.</li>
</ul>
Location: Cambridge, MA
Responsibilities:
<ul>
<li>Develop and implement individualized education plans (IEPs) tailored to each student's unique needs.</li>
<li>Collaborate with general education teachers to integrate students into the classroom effectively.</li>
<li>Provide direct instruction and support to students in a variety of subjects.</li>
<li>Monitor and assess student progress, adjusting teaching strategies as needed.</li>
<li>Maintain accurate records of student progress and IEP documentation.</li>
<li>municate regularly with students, parents, and guardians regarding progress and challenges.</li>
</ul>
Benefits: Offering a range of benefits to support your professional journey.
Enhance your impact in the lives of students who require specialized support. This position runs for the full semester, providing an opportunity to make a meaningful difference. Interested professionals are encouraged to take the next step in their careers by applying for this rewarding opportunity today. Your expertise can create lasting change for young learners.

Special Ed Teacher | Cambridge, Massachusetts

<h3>Job Description</h3>
Job DescriptionImmediate Hiring For Service Technician Position in Spokane, Washington
Pay Rate: Up to $35 per hour, based on experience.
Monday to Friday, 7:00 am - 3:30 pm, with potential for additional and flexible hours.
Job Overview: We are looking for a proficient Service Technician with excellent diagnostic and mechanical abilities. The role involves identifying and resolving issues in incorrectly assembled trucks, focusing on compressors, hydraulics, and wiring harnesses. You will also support the production, assembly, and maintenance of various custom vehicles and equipment.
Key Responsibilities:
<ul>
<li>Diagnose and repair compressors, hydraulics, and wiring harnesses.</li>
<li>Assist in the production, assembly, and maintenance of custom vehicles.</li>
<li>Install vehicle service beds, wiring, troubleshoot hydraulic components, and perform metal fabrication.</li>
<li>Conduct vehicle inspections, including DOT and annual boom inspections.</li>
<li>Perform physically demanding tasks, including maneuvering under vehicles, welding, wiring, and lifting over 40 pounds.</li>
</ul>
Essential Skills:
<ul>
<li>Basic chassis wiring (tail, marker, stop and turn lights, 6 &amp; 7 way plugs, brake controllers).</li>
<li>Installation of flatbeds, service bodies, lift axles, crane kits, dump bodies, and lube systems.</li>
<li>Hydraulic skills, including PTO installation, hydraulic pumps, and 3-line hydraulic systems.</li>
<li>Proficiency in vehicle wiring, hydraulics, fabrication, trailer wiring, wire feed/MIG welding, general repair, and diagnostics.</li>
</ul>
Additional Skills &amp; Qualifications:
<ul>
<li>Welding and fabricating skills (Mig, wire-feed, air arc, plasma cutter).</li>
<li>Ability to fabricate metal ranging from 10ga to 1 inch.</li>
<li>Experience in electrical troubleshooting, preventive maintenance, and using hand tools.</li>
<li>AA degree in a related field and 2+ years of experience in diagnosing and repairing custom hydraulic, electrical, and compressor systems.</li>
</ul>
Work Environment:
<ul>
<li>Fast-paced industrial vehicle shop environment.</li>
<li>Requires a strong work ethic and the ability to handle physically demanding tasks.</li>
</ul>
Job Type &amp; Location:
<ul>
<li>Contract to Hire position based in Spokane, Washington.</li>
</ul>
Pay and Benefits
The pay range for this position is $23.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Spokane,WA.
Application Deadline
This position is anticipated to close on May 24, 2025.
About Aerotek:
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental &amp; vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Company DescriptionWe know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow. 
<h3>Company Description</h3>
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Service Technician

<h3>Job Description</h3>
Job DescriptionAssembler 2nd Shift $19/hr!!Job Description
We are seeking a dedicated and detail-oriented Assembler for our 1st shift Valve Assembly team. The position offers a competitive wage and the opportunity for overtime work. You will workMonday through Friday 4pm-12:30am, with potential overtime after regular hours and on Saturdays based off demands. The starting rate for this position is$19.00 per hour.
Responsibilities
<ul>
<li>Partner with another team member to complete tasks in the assembly process.</li>
<li>Fill assembly orders from start to finish according to company quality standards.</li>
<li>Log information on daily or weekly log sheets as required by the department.</li>
<li>Receive and verify parts for the assembly process according to order.</li>
<li>Use manual tools or switches and simple automatic machines.</li>
<li>Separate and document failed parts.</li>
<li>Prepare parts for the next production step.</li>
<li>Work with other team members and leaders to problem solve.</li>
<li>Maintain a clean and safe work environment.</li>
<li>Perform other duties and responsibilities as assigned.</li>
</ul>
Pay and Benefits
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental &amp; vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Vernon Hills,IL.
Application Deadline
This position is anticipated to close on May 31, 2025.
About Aerotek:
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.
Aerotek offers weekly pay, employee benefits including medical, dental &amp; vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Company DescriptionWe know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow. 
<h3>Company Description</h3>
We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Light Assembler/Can Start Asap

<h3>Job Description</h3>
Job DescriptionMinimum 1+ years school psychologist experience required. 
Welcome School Psychologists to the 2025/2026 new school year! We are seeking a full-time School Psychologist (Psych) in central Pennsylvania for a mixed k-12th grade starting with elementary.Descriptionbelow: 
Start:August 21, 2025
End:May 29, 2026
Pay Range:$2700-$3200 weekly
Hours: Full-time
Caseload:K-12th grade
Benefits include:
<ul>
<li>
W-2 contract
</li>
<li>
Reimbursements andcontinuing education credits (CEUs)
</li>
<li>
Tax-free stipends for housing and meals
</li>
<li>
Health/Dental/Vision insurance
</li>
<li>
Weekly pay
</li>
</ul>
Requirements
Must have an active Psychology license Pennsylvania Must have experience in a school setting Must be able to complete PA clearances Must be able to complete evaluations, re-evaluations, and testing 
If you believe youd be a great fit for this role and want to help better the lives of our youths with higher compensation opportunities and excellent benefits, send your resumehereto be immediately considered. We look forward to hearing from you! Jessica dOrleans Education Advisor (678) 534-2324 (call or text)

2025/2026 NSY Travel Contract for School Psychologist Need in Central Pennsylvania

<h3>Job Description</h3>
Job DescriptionDescription:
We are looking for a solution-oriented individual to join our team. The Espresso Machine Repair Technician is responsible for providing exceptional customer service while helping customers troubleshoot, identify, and resolve technical issues. You will have access to a vast array of espresso machines, grinders, coffee makers, and other coffee brewing devices and accessories to become an expert. You will communicate with customers via phone, chat, email, and live one-on-one video. The position blends technical support and customer service to ensure customer satisfaction in all aspects of owning and operating a home espresso machine.
 
Hours and schedule:
The call center operates on a continuous schedule, to include 6 days per week. Employees are expected to work 5 shifts per week for a total of 40 hours. Schedules are prepared and posted one month in advance to provide employees with ample time to plan and adjust their personal schedules accordingly. This advanced scheduling also facilitates the seamless operation of the call center, ensuring that we are adequately staffed to serve our customers’ needs. To promote a balanced work environment and fair distribution of work hours, employees will typically be scheduled to work a combination of both early and late shifts throughout the month. In addition, employees are expected to be available to work 1 weekend day per month to accommodate the call center's operational requirements. 
 
The open hours for tech is Monday - Thursday from 9:00am-8:30pm, Friday from 9:00am-5:30pm, and Saturday from 9:00am-5:30pm. Shifts are scheduled to include two 15-minute paid breaks and one 30-minute unpaid lunch.
Requirements:
<ul>
<li>Troubleshoot technical problems and answer support questions</li>
<li>Participate in “Coffee Cast,” a live sales and support video service</li>
<li>Answer emails and live chats from customers, with the occasional outbound call being required</li>
<li>Create, update, and close tickets as appropriate</li>
<li>Answer customer emails within required time frame</li>
<li>Clearly articulate technical issues, solutions, and activities to colleagues and clients</li>
<li>Create and review knowledge-based articles for reference points</li>
<li>Participate in a feedback loop with management and other departments to improve Company processes, policies, and support materials</li>
<li>Provide management with customer feedback and insights to maintain a competitive advantage</li>
<li>Meet or exceed daily, weekly and monthly goals</li>
<li>Other duties assigned as necessary</li>
</ul>

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